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Bizbot
Participant
June 19, 2017
Question

Adobe Premiere Elements 10 and my Mac

  • June 19, 2017
  • 2 replies
  • 278 views

I loaded Adobe on my mac and when creating a video everything worked until selecting a menu then it goes to an error message that says "Sorry, a serious error has occurred that require Adobe Premier Elements to shut down.  We will attempt to save your current project. 

Please help ASAP!  I have a project that has to be edited by tomorrow!  I also recently installed a MacKeeper and don't know if that is interfering.

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    2 replies

    S
    Steve Grisetti
    Legend
    June 22, 2017

    I guess you can decide who you want to believe.

    But there's an awful lot of bad press out there on MacKeeper.

    B
    BizbotAuthor
    Participant
    June 22, 2017

    blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } So if I delete MacKeeper do you think that will solve my problem?  It was pretty expensive.

    Sent from Yahoo Mail for iPhone

    S
    Steve Grisetti
    Legend
    June 19, 2017

    Which OS are you using?

    Premiere Elements 10 is 6 years old. Have you used it on this operating system before, editing this same video format before, with no problems?

    Which menu did you open that crashed the program -- or do they all?

    What processor do you have with how much RAM?

    And, yes, MacKeeper could well be at the heart of your problems. There are lots of articles like this:

    The Safe Mac » Ongoing MacKeeper fraud

    B
    BizbotAuthor
    Participant
    June 21, 2017

    I was using Adobe Premiere Elements on my HP desktop successfully. That computer crashed and is in for repair so I loaded the program onto my MacBook Pro laptop. I was able to edit everything as usual but when I picked a menu for my project is crashes every time. Any menu, it doesn’t matter. The menu that I normally use is the Pets-Dogs. The processor is 2.5 GHZ inter core i5 and the memory is 46GB 1600 MHz DDR3.

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