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A.Filmmaker
Participant
April 17, 2017
Question

Adobe Premiere Elements 11 crashes when I try to import from a DV camcorder

  • April 17, 2017
  • 1 reply
  • 292 views

Hi everyone,

I'm using Adobe Premiere Elements 11 on a mid 2012, '13 inch MacBook Pro with 4GB of Ram and a 500GB hard drive.

I've tried to import some footage on a Sony HVR-A1E/A1P camcorder. Unfortunately when I try to open the DV camcorder import, Premiere Elements immediately crashes, leaving me unable to import the footage that I need to. I don;t have any other issues with Adobe Premiere Elements, other than the DV camera import.

Thank you!

This topic has been closed for replies.

1 reply

Dhananjay Sati
Dhananjay Sati
Participating Frequently
May 9, 2017

Hi AdobeFilmmaker,

Thanks for posting in Adobe forum.

I understand you are facing issue while importing from a camcorder.

Please check your camera model in this article of compatible devices list.

Can we try the following steps:

- Try to convert your video via "Format Factory"

- You can download it from here.

- Try to import the converted video in PRE & test its output as well.

Hope this works

Thanks

Regards

Dhananjay

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