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toddl42391691
Participant
November 18, 2018
Answered

Amazon Adobe Premiere Elements Redemption Code

  • November 18, 2018
  • 3 replies
  • 1288 views

Hello.  I purchased Adobe PEPE 2019 from Amazon.  Amazon has not sent my redemption codes.  Anyone had similar issues with Amazon and redemption codes?

Moderator: Moved from Adobe Creative Cloud​ to Premiere Elements​

    This topic has been closed for replies.
    Correct answer Mohammad Tahseen

    Redemption code should have shown in the final Order Completed page and an email or two should have been sent to you from amazon. Anyway you can go to amazon.com >Your Account > Your Digital Items, and your purchase item should be listed there along with Product Key Type which in this case is the redemption code. You will still need to click on the link mentioned right above the key "How to redeem this item". There again a URL is mentioned; once you go to that URL, you will need to enter the redemption code (Product Key Type) and a serial number is generated. This serial number you will need to enter to serialize and activate the product after installation. I understand this whole process is too much when product is purchased from amazon.com.

    3 replies

    Mohammad Tahseen
    Adobe Employee
    Mohammad TahseenCorrect answer
    Adobe Employee
    November 19, 2018

    Redemption code should have shown in the final Order Completed page and an email or two should have been sent to you from amazon. Anyway you can go to amazon.com >Your Account > Your Digital Items, and your purchase item should be listed there along with Product Key Type which in this case is the redemption code. You will still need to click on the link mentioned right above the key "How to redeem this item". There again a URL is mentioned; once you go to that URL, you will need to enter the redemption code (Product Key Type) and a serial number is generated. This serial number you will need to enter to serialize and activate the product after installation. I understand this whole process is too much when product is purchased from amazon.com.

      T
      toddl42391691Author
      Participant
      November 19, 2018

      Hi.

      The redemption code that that you speak of is NOT the same as the Product Key Code in the email from Amazon. The redemption code is 24 characters alphanumeric and the product key code sent from amazon is only 22 characters.

      I was able to register the free trial though so I’m all set. Thanks for taking the time to respond.

      "This message was sent from an iPhone"

      Todd Lefebvre

      "Hanging is the number one cause of death among stick figures."

      S
      Steve Grisetti
      Legend
      November 18, 2018

      Meantime check your spam folder in your e-mail. Those codes are generated automatically as soon as you make the purchase. You should receive them within a minute or so.

      If not, I'd call Amazon.

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      November 18, 2018

      This isn't a problem with Adobe. You have to contact the reseller or amazon.

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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