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I recently purchased and installed Premier Elements 2018. When I import AVCHD (.mts) files recorded with a Canon Camcorder, the video appears fine, but the audio portion disappears. The audio is in the file, and plays fine in in a separate play program. Any ideas what the problem might be?
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Most likely your camcorder is set up to save your audio as AC3 Dolby Digital files, an audio format not supported by Premiere Elements 2018.
This should not be a problem if you are running the program on Windows 10, which provides support for this audio format.
What operating system are you using?
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Running Windows 7 professional.
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dougd97937084 wrote
Running Windows 7 professional.
You have three choices:
1. Upgrade to Windows 10
2. Buy Premiere Elements 15 from a retailer that still has that "old" version. Try eBay.
3. Use other software than Premiere Elements 2018 that still has full Dolby support.
FWIW, I am disappointed in Adobe for removing the Dolby/AC-3/Blu-Ray capability. It seems wrong to me.
Bill