Audio Visual mismatch in Premier Elements 15

[Pastorboley]

I'm using a Logitech USB camera which includes the microphone. I use Windows 10 with the Camera app. It records in mp4 format. However, when it renders in Premiere Elements 15, the audio and video are always out of sync. How to fix?

[Peru Bob]

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

If the file is variable frame rate, many users are having issues with VFR.

Use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y