Auto Smart Tone / Auto Analyzer very slow

Report · Aug 13, 2019

I am attempting to run Auto Smart Tone on a ten second clip. It starts by invoking Auto Analyzer which is very slow. It takes 4 minutes to cover about 10% so that would presumably be about 40 minutes in total if I were to let it run. Is this normal performance?

Report · Aug 13, 2019

Without knowing more about your situation, I would have to guess that it is about the computer you are using and the footage involved. Things like Smart Tone and Auto Analyzer with high quality (4K?) footage take a lot of computer resources.

Report · Aug 14, 2019

The PC I am using has an intel core i7 processor running at 3.4 GHz with 16GB of RAM and a 64 bit Windows 10 operating system. The file is an MP4 h.264 1920x1080. The full file is about 30 mins but I was trying this on just a 10 second clip. If I try auto analyzer in the project assets panel it is similarly very slow. Any ideas?

Report · Aug 14, 2019

I looked to see what version you are using and you have not said. I'm using 2019, the current one. I tried to duplicate your situation with a short 4K clip. I've also got a i7/16GB computer. In my case it both the Auto Analyzer in the Projects Panel and Auto Smart Tone on the timeline work quickly.

With a google search I found cases where the two features cause some frustration. I wonder if if it has been improved? Or maybe there are some differences in our preference setting.

I'm not sure what questions to ask you!

Report · Aug 14, 2019

I too am using 2019. It's bizarre! I have two files which are identical except that one has been renamed. If I create a new project and add one of them into project assets I can run auto analyzer and it completes almost immediately. If I start anew and load the other file and run auto analyzer I get the problem I previously described i.e. it runs very slowly. In both cases when I log out I get an error message "CA Headless has encountered an error". Does this throw any light on the problem?

Report · Aug 14, 2019

I'm sorry. I can't help! Maybe someone else can.

Report · Aug 15, 2019

Can anyone else help me with this please?

Report · Aug 15, 2019

Update: I have experimented further today and now I can't get auto analyzer to work efficiently (i.e. within a reasonable time) on any files that I import and I no longer get the "CA Headless" error message. Does this inconsistency of behaviour suggest a bug in the software? Should I try re-installing the system?