AVCHD files are missing audio track

[janp80128099]

Dear all,

I have downloaded trial version of Adobe Premiere Elements 2018 and when I import AVCHD .MTS files it does not show audio track, it shows video track only. These AVCHD files are from SONY camera HDR-CX450. I have Windows 7 HP, 64-bit, RAM 8 GB.

When I import mp4 files from my mobile or XAVC mp4 files from the same SONY camera, audio tracks are visible in Adobe Premiere 2018. Audio is also visible in my previous version - Adobe Premiere Elements 11.

Interesting is that I think it worked fine the first day but on the second day when I wanted to spend more time with it, there was one popup to install some update for Adobe Premiere 2018 and since I installed it I could not see that audio... I have absolutely no idea where the problem is. Thank you for help

[janh28749586]

Now this is interesting:

I checked the system specs at the back of the box in which Premiere Elements 2018 came in and my system matches the specs: win7, AVCHD import and more. So according to these specs it should work on my pc.

(if I know how to post a picture in this thread then I can show it)

[Ann Bens]

[janh28749586]

It is in Dutch but I hope is is still possible to understand.  Syteemvereisten = System requirements.

[Ann Bens]

Ik kan heel goed Nederlands lezen.

Deze hoesjes waren veel eerder geprint dan Premiere Dolby schrapte.

Maar ook op de website staat het zo.

Ik blijjf het zeggen je beste optie is Windows 10

of je camera op pcm zetten.

[janh28749586]

I just called Adobe Support about this issue and they confirmed me that the issue is already highly escalated and that Adobe is working on it. A fix can be expected with an update of Premiere Elements 2018. But he could no date WHEN it will be solved.

The support guy ended with a phrase: "keep smiling and have a nice day". 'keep smiling' ?

[janh28749586]

Tired waiting I managed to install Window 10. But strangely still the same issue. No audio track.

[Ann Bens]

Delete all media cache, rename top folder the footage is in.

Make new project and try again.

[joannab80270750]

WHat If I will convert my mts to mts+ mp4 and download as sound to adobe. Then add mts where sound is not readable. Will the export be overwritten with sounds? Or the file will be OK?

[joannab80270750]

Is it possible to convert files in VLC and add as audio to Adobe - will the file be OK or overwritten with extra sounds?

[Guest]

AVCHD opens complete with audio, with a single drag, in Sony Vegas. From there; export 'audio only' as a clean .wav and sync it up with your silent video in PP.

You should also delete all the metadata, it just causes problems. You need nothing but the multi-gigabyte files.