can't export video

[John27420510vi79]

Hi,

I am a new Premiere Elements user and not particularly tech savvy, though I tried looking through prior posts for ideas. When I try to save a 30 second video with a few clips spliced together, it says "rendering media" and either goes to 2-5% or doesn't go anywhere at all and then sits there indefinitely until I have to manually ctrl+alt+del to shut it down. Per advice in a prior post with a similar issue, I tried a simple video with just two images and it worked fine. Here are the specs of my device:

Device name laptop
Processor 12th Gen Intel(R) Core(TM) i7-1255U 1.70 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

It is relatively new and has 379 GB free.

I am open to any suggestions/advice to solve this. Thank you in advance!

John

[Peru Bob]

What are the pixel sizes of the images?

If too large, that could be an issue.

[John27420510vi79]

1440 x 1440

[John T Smith]

Details needed

Is your Windows fully up to date?

Exactly what video are you editing?

Is the video from a cell phone?

Does the video use a Variable Frame Rate?

Does the laptop have one or two video adapters?

What is/are the video adapter(s)?

Have you updated the video adaptor driver(s) from the vendor site(s)

Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download
.
Does your video use a Variable Frame Rate?
If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

[John27420510vi79]

Yes, the video is from a cell phone. I am just trying to splice together a few cell phone video clips. 

I do not know whether the video has a Variable Frame Rate, and I don't know what video adapters I have. Could you direct me how to determine these? 

Looking at my hardware, I see that it has an Intel Iris Xe Graphics "display adapter." Is that the same thing as a video adapter? Are you suggesting that I download a different driver (nvidia) instead, or just make sure my current one is up-to-date? 

I will work on getting the codec per your instructions.

Sorry I just really need this explained to me like I'm a 10-year old!

[John T Smith]

Right click the 4 pane window at the bottom left
Select Device Manager
Click the > arrow to the left of Display adapters
What do you see?

No, you do not download an nvidia driver if you don't have that hardware

You would click the Intel link I posted

You use the mediainfo link I provided (plus the tutorial link) to find out what is inside the video

If it is Variable Frame Rate use handbrake to make a Constant Frame Rate file

[John27420510vi79]

When I open the file in MediaInfo, it doesn't show very much. Here is the screenshot below. Any advice? I really appreciate the help. 

[John T Smith]

You are showing the PROJECT file not the VIDEO file

Watch the tutorials to see how to use the program

[John27420510vi79]

I am combining multiple video files, but here is one of them. They are all from my phone. 

[John27420510vi79]

I see now that it is a Variable Frame Rate. I will convert all the video files using Handbrake and report back.

[Peru Bob]

Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

[John27420510vi79]

So after seeing that they were variable frame rate, I converted the source videos to standard using Hand Brake but I am still having the same problem. Here is a screenshot of what I am seeing: