Can't extract/run my purchase of Priemere

[randyripplinger]

Can't extract/run my purchase of Priemere.

Help

Moved to Premiere Elements Forum. [Mod]

[randyripplinger]

Also, why won't Adobe Premiers open my MOV file?

[Ann Bens]

Nothing to go on if you want help. You have to give more information.

Run a file in Mediainfo and post screenshot in treeview.

Also give info on Elments build, OS and computer specs.

MediaInfo windows

MediaInfo Mac

[Shivangi_Gupta]

Hi randyr,

Thanks for reaching out. I understand you have reported two issues here:

• Installation/Launch error with Premiere Elements.
• Import error with .mov files

Am I right?

Could you share more details about the issues? A screenshot or video recording will be helpful.

We're here to help.

Thanks,

Shivangi