Skip to main content
T
torbenl31903803
Participant
May 10, 2017
Question

Can't import videos into Premiere Elements 15 from Google Nexus 5x

  • May 10, 2017
  • 5 replies
  • 2585 views

Hi,

I have an LG Google Nexus 5x mobile phone which takes videos in HD (H264 - MPEG 4 AVC 1920x1090 @ 30FPS) and also 4K (H264 - MPEG 4 AVC 3840x2160 @ 30FPS) videos. I downloaded the files from the phone to my desktop in order to open/import it into premiere elements from there. But it doesn't work. When I try to import any of these files there's always a "general error" popping up in elemens. What's wrong?

    This topic has been closed for replies.

    5 replies

    S
    Steve Grisetti
    Legend
    July 17, 2017

    Your video has a variable frame rate. Editable video needs to have a constant frame rate.

    Here's my solution, using the free download Handbrake.

    Fixing Out of Sync video with Handbrake - YouTube

    Play with the camera settings in your Nexus. You should be able to set it to a video recording format that won't require converting. (A higher quality setting for instance.)

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 17, 2017

    E15 imports just fine.

    Codec issue?

    S
    Steve Grisetti
    Legend
    June 29, 2017

    One of you has to answer the troubleshooting questions or we won't be able to help either.

    adud3007
    adud3007
    Participating Frequently
    June 29, 2017

    Exact same issue, did he ever find a resolution

    S
    Steve Grisetti
    Legend
    May 10, 2017

    Either of those formats should load perfectly into Premiere Elements, torben. I assume you are using Add Media/From Files and Folders and browsing to your video files to import them into a project. Is that correct?

    What operating system are you using?

    You say you've got these video files on your desktop? That shouldn't make any difference -- but what happens if you move the files to a folder in your Videos library and then try use Add Media/From Files and Folders?

    adud3007
    adud3007
    Participating Frequently
    July 2, 2017

    Adding the video to another directory doesn't change the error message with the issue. Importing from the phone while connected gives the same issue as well.

    adud3007
    adud3007
    Participating Frequently
    July 10, 2017

    Dropbox?


    https://www.dropbox.com/s/c1d7cd7x6dtzurs/VID_20170628_200825.mp4?dl=0

    Dhananjay Sati
    Dhananjay Sati
    Participating Frequently
    May 10, 2017

    Hi torbenl,

    Thanks for posting in Adobe Forums.

    I understand you are facing issue with importing videos from Google Nexus 5x.

    Can we follow the following steps:

    - When you connect your phone with your PC you must see few options in your phone in which one of the option will ask your device to be used as a USB Storage Device.

    - After connecting your phone as a USB Device to you PC open Adobe Organizer & import pictures into it.

    - Open the imported video to Adobe Premiere Elements 15 to edit.

    Hope this works

    Thanks

    Regards

    Dhananjay

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices