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Can't re-install Premiere Elements 11

Explorer ,
Sep 17, 2021 Sep 17, 2021

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I have an old Premiere Elements project that I need to open in that program. (Premiere Pro says it can't open it because there is some problem.)  When I try to re-install Elements, it will not accept my user name/password. I have the password as 6 groups of four digits each, separated by dashes. I'm certain it is correct, and I have tried entering it with and without the dashes. As for user name, I've tried my first name, first and last names, initials. Nothing works. Any suggestons would be apreciated!

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Community Expert ,
Sep 17, 2021 Sep 17, 2021

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What you are calling password is a serial number, and it may be correct (do NOT post a serial number in a public forum)

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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