Cannot Download from Sony Camcorder

New Here ,
Mar 14, 2022 Mar 14, 2022

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I recently purchased a new Acer Aspire 5 laptop that's running Windows 11 and installed my copy of Premiere Elements 11.  Now, when I try to import  recorded video from my SONY DCR-TRV720 camcorder to my PC via a USB 2.0 Male to IEEE firewire DV cable nothing happens (the same result occurs using a SONY iLink cable).  Prior to buying the new ACER laptop everything worked fine when I was using a Wndows 7 laptop.

Can anyone please explain how to fix this problem?

Thank you,

 

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Adobe Community Professional ,
Mar 14, 2022 Mar 14, 2022

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You may need to use a legacy version of the Firewire driver.

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Adobe Community Professional ,
Mar 14, 2022 Mar 14, 2022

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"My camcorder to my PC via a USB 2.0 Male to IEEE firewire DV cable"

 

USB and FireWire are two different cables. You can only import video from Digital8 to Premiere Elements 11 via FireWire, not USB. But you say you're having the same issue when you use an iLink cable, which is a FireWire cable.

 

Have you been able to ever import video via FireWire on this computer with this operating system? (What operating system are you using?)

 

Was the FireWire port factory-installed on your laptop? That's virtually unheard of with current laptops. 

 

 

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New Here ,
Apr 01, 2022 Apr 01, 2022

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Hi Steve,

I don't think anyone who replied quite understood thr problem because non of their suggestions worked, so I'll try again with a simple question:-  Can Premiere Elements 11 run on a Windows 11 laptop?

 

PE11 software downloads and installs okay on the Windows 11 laptop but the software does not recognize my Sony DCR-TRV720 camcorder when either a DV firewire cable or an iLink cable is connected to the laptop.  However, if I connect the camcorder to my smart TV using the iLink cable's red, white and yellow RCA male plugs it connects perfectly, so that suggests to me that the camcorder is functioning correctly.

 

To answer your questions and comments:-

1) NO my Windows 11 PC does not have a firewire port.

2) YES I was able to import digital video from Hi8 tape to the laptop when I was running a Windows 7 laptop, but sadly that machine has been recycled!

3) Both firewire to USB and iLink cables worked perfectly when either was connected to the Windows 7 laptop.

 

Attached are images of both tyoe cable and the connection ports on the camcorder where you'll see that the firewire port has been well used!

 

Thanks for your help Steve.

 

 

 

    

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Adobe Community Professional ,
Mar 14, 2022 Mar 14, 2022

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http://helpx.adobe.com/premiere-pro/kb/cant-capture-dv-hdv-video.html
-Legacy driver http://www.studio1productions.com/Articles/Firewire-1.htm
--ALL versions of Windows from 7 through 10 (and 11 ?) need the legacy driver!

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Adobe Community Professional ,
Mar 15, 2022 Mar 15, 2022

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If you want to capture from the D8 camera you need a firewire connection on your laptop

Keep capturing with your old laptop and transfer footage to new laptop.

 

(Downloading means transferring data from one computer to another over a network.

Transferring date from camera to computer is called capturing).

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New Here ,
Mar 22, 2022 Mar 22, 2022

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It seems that my ACER Aspire 5, Windows 11 laptop does not have a firewire driver, nor has ACER replied (yet) to my request for assistance.

I have attempted to install the Legacy driver identified in the replies but although it downloads it doesn't want to install.

In desperation I've ordered a Pinnacle "Dazzle" from Ebay, and when that arrives I'll see if it works and file a report here.

Thank you all for your assistance, I've very grateful. 

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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No need to install driver if the Acer does not have a 1394-connection (firewire) on the laptop.

AnnBens_0-1647968449176.png

 

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New Here ,
Mar 22, 2022 Mar 22, 2022

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Thank you for your reply Ann but I don't think you understood what I was requesting so I'll start again.

 

Unlike my old ACER Windows 7 laptop that apparently had a firewire driver, my new Windows 11 laptop does not have a driver for a firewire cable like the one shown in the attachment (which I have on-hand).  Nor does it have a firewire port and does not seem to want to install the Legacy driver that a responder sent me the link to.  Finally, ACER hasn't yet responded to my request for assistance.

 

Hopefully that clarifies the situation as of today.

 

However, what I'm hoping will fix this problem is the "Pinnacle Dazzle" device that I've ordered from Ebay which, when it arrives and its software's been installed, will let me report either 'success' or 'failure'.

 

Meanwhile, I hope that clears up the apparent confusion I've created for everyone who responded to my original post.  

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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>Nor does it have a firewire port

 

Since your computer does not have a firewire port I would be VERY surprised if it would let you install a driver

 

 

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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quote

Thank you for your reply Ann but I don't think you understood what I was requesting so I'll start again.

 

 


By @sheffield boy

 

I understand you perfectly. I have doing this for more than 20 years now.

If the laptop does not have a FireWire connection, you cannot install a FireWire driver.

It is the same as having an electric car and trying to fill it up with petrol.

 

Use your old laptop with the firewire connection to capture your footage and then transfer the footaget to your new laptop and ingest into Elements.

The Dazzle is not really a solution: it will capture in MPEG instead of DV AVI which you actually need.

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