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Cannot import HEVC videos

New Here ,
Feb 08, 2023 Feb 08, 2023

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Using Premiere Elements 2022, it gives me the error.

I have: 

- Bought and installed HEVC extension

- Deleted cache files

- Closed Elements and the Organizer

- Changed security settings for my file
- Restarted PC

At this point I am thinking it's a bug. Thank you for reading!

ElijahHenrry_1-1675903486457.png

 

ElijahHenrry_0-1675903274316.png

 

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Error or problem , Import

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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Of greater issue than the codec is the fact that your video is 2560x1440 at 23 fps, a non-standard video size that will not edit easily in Premiere Elements.

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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Convert clip to H.264 with 24 fps with Shutter Encoder encoding|converting video FREE PC|Mac 

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