• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cannot update Premiere Elements unsupported browser

Community Beginner ,
Sep 21, 2021 Sep 21, 2021

Copy link to clipboard

Copied

I cannot install the 2021 update to Premiere Elements ver 18.0.   I have Windows ver 20H2 19042.1237 and Chrome 93.0.4577.82. I also have Internet Explorer 11.  I have tried all the posted solutions that involve installing the correct registry keys to fix this (Installng aaslapp.exe in the P7 folder)., and although they work for others, they do not work for me.  What do I do next?

TOPICS
Error or problem

Views

205

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 21, 2021 Sep 21, 2021

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 21, 2021 Sep 21, 2021

Copy link to clipboard

Copied

LATEST

Added idea... based on a FEW people who had problems with the earlier 2021.2 update

 

DE-activate to release the serial number, then UN-install, then download and do a fresh install

 

The download is supposed to be the latest version, with all updates included... since 2021 is version 19 I will presume that 2020 is version 18

 

https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html?promoid=D4P81Y6G&mv=oth...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines