Cannot Validate Adobe Premier Elements12

[Megan244136386sha]

I cannot open Adobe Premier Elements 12 because it will not "connect to the internet to validate my serial number."  I purchased this program years ago and have had no issues with opening it until a few months ago.  I have tried many different ways to fix the issue, including the following instructions posted on Adobe:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

I still am unable to use this program.  What else do I need to try to fix this issue?

Sincerely Frustrated,

Megan

[Peru Bob]

I've moved this from the Premiere Pro forum to the Premiere Elements forum so that proper help can be offered.

[Steve Grisetti]

You don't say what operating system you're using or if this is a new or oler installation of the program -- but try right-clicking on the program's icon and selecting Run as Administrator.

[Megan244136386sha]

Hi,
I am using Windows 7 and I have had it installed on this computer for several years.

[John T Smith · Accepted solution]

If you have Windows 7 read this
TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

[Megan244136386sha]

Thank you. I will take a look at this. I have Windows 7.

[Megan244136386sha]

Thank you! I can now open the program again.