Capturing videos

[johnh45161656]

I can't get videos to download fully from my camcorder with APE 14.  Previously this wasn't a problem.  Any ideas?

Thanks

John

[title edited by mod for clarity]

[Peru Bob]

What model camcorder?

How are you doing it?

What operating system?

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

[johnh45161656]

Hello,

Thank you for replying. I am grateful for your help. This worked before but now the download bar gets stuck at 12 or 25% and when you look only a small part of the video has downloaded. Here is the information you asked for.

Camcorder: Panasonic HC-V750EB-K Full HD Camcorder - Black (24MP, 50x Intelligent Zoom, Wi-Fi, NFC)

I am downloading videos from the camcorder to the computer using add media in Adobe Premiere Elements 14

1 Hard Drive used for Office, various files, photographs, videos

Windows 7 home premium service pack 1

Processor AMD FX (tm)-6350 Six-Core Processor 3.90 GHz

Installed memory (RAM): 8.00 GB (7.48 GB usable)

System type: 64-bit Operating System

Many thanks again,


John Hassett

[Peru Bob]

 ...hard drives (how many, what kind, what is on each, and how full)?

Are you downloading to the computer first and then importing from the computer hard drive to Premiere Elements?

[johnh45161656]

Hello,

Thank you for replying. I am grateful for your help. This worked before but
now the download bar gets stuck at 12 or 25% and when you look only a small
part of the video has downloaded. Here is the information you asked for.

Camcorder: Panasonic HC-V750EB-K Full HD Camcorder - Black (24MP, 50x
Intelligent Zoom, Wi-Fi, NFC)

I am downloading videos from the camcorder to the computer using add media
in Adobe Premiere Elements 14

1 Hard Drive used for Office, various files, photographs, videos

Windows 7 home premium service pack 1

Processor AMD FX (tm)-6350 Six-Core Processor 3.90 GHz

Installed memory (RAM): 8.00 GB (7.48 GB usable)

System type: 64-bit Operating System

Many thanks again,


John Hassett





John Hassett

[Personal information removed by moderator.]

[Peru Bob]

"1 Hard Drive used for Office, various files, photographs, videos"

What size, what kind, and how full?

[johnh45161656]

Hello,

Thank you for replying. I am grateful for your help. This worked before but
now the download bar gets stuck at 12 or 25% and when you look only a small
part of the video has downloaded. Here is the information you asked for.

Camcorder: Panasonic HC-V750EB-K Full HD Camcorder - Black (24MP, 50x
Intelligent Zoom, Wi-Fi, NFC)

I am downloading videos from the camcorder to the computer using add media
in Adobe Premiere Elements 14

1 Hard Drive used for Office, various files, photographs, videos

Windows 7 home premium service pack 1

Processor AMD FX (tm)-6350 Six-Core Processor 3.90 GHz

Installed memory (RAM): 8.00 GB (7.48 GB usable)

System type: 64-bit Operating System

Many thanks again,
John Hassett

[Personal information removed by moderator.]

[Peru Bob]

Please answer the questions that I have asked:

 ...hard drives (how many, what kind, what is on each, and how full)?

Are you downloading to the computer first and then importing from the computer hard drive to Premiere Elements?

[johnh45161656]

Hello,

Thank you for replying. I am grateful for your help. This worked before but
now the download bar gets stuck at 12 or 25% and when you look only a small
part of the video has downloaded. Here is the information you asked for.

Camcorder: Panasonic HC-V750EB-K Full HD Camcorder - Black (24MP, 50x
Intelligent Zoom, Wi-Fi, NFC)

I am downloading videos from the camcorder to the computer using add media
in Adobe Premiere Elements 14

1 Hard Drive used for Office, various files, photographs, videos

Windows 7 home premium service pack 1

Processor AMD FX (tm)-6350 Six-Core Processor 3.90 GHz

Installed memory (RAM): 8.00 GB (7.48 GB usable)

System type: 64-bit Operating System

Many thanks again,



John Hassett

[Personal information removed by moderator.]

[HOTELECHOMIKE]

Why do you keep posting the same response instead of answering Peru Bob's questions which are attempting to help you resolve the issue?

[Peru Bob]

@johnh45161656 

Please stop posting personal information such as address, phone number, and email in your replies.  If you continue to do so, your replies will be reported as SPAM and remioved from the forums.