Couldn't start Update Manager error, cannot update Adobe Elements on my Mac

New Here ,
Jan 26, 2022 Jan 26, 2022

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I had been prompted to install an update on both Photoshop and Premier Elements (2021 Suite) to 2021.4. However, when I try to instal (either "now" or "Install at exit"), two windows pops up stating: 1) "couldn't start update manager. Retry after some time" and 2) "Choose an application to open the document URL..."

I am using a 2018 MacBook Pro and running Big Sur v.11.6.2.

 

Any help would be greatly appreciated.

 

Mike

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correct answers 1 Correct answer

Adobe Community Professional , Jan 26, 2022 Jan 26, 2022
From memory of what other users have posted Download the current trial installer(s) and do a fresh install, with your serial number(s) You may need to UN-install what you have before doing the fresh install

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Adobe Community Professional ,
Jan 26, 2022 Jan 26, 2022

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From memory of what other users have posted

 

Download the current trial installer(s) and do a fresh install, with your serial number(s)

 

You may need to UN-install what you have before doing the fresh install

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Adobe Community Professional ,
Jan 26, 2022 Jan 26, 2022

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New Here ,
Feb 01, 2022 Feb 01, 2022

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Thank you for your help! I uninstalled and reinstalled the Elements suite as you suggested. It installed better and easier than it has in the past. Since the fresh install, I am not prompted to update yet, but I trust the problem is respolved. Thank you again for your prompt help, I am sorry I have not been as prompt in getting to your fix.

Mike

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Adobe Community Professional ,
Feb 01, 2022 Feb 01, 2022

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>Since the fresh install, I am not prompted to update

 

As far as I know, the 'trial' downloads are always up to date with the latest version

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