Elements 2021 Photo Editor is fine....but Video Editor will not load...any ideas?

Forum|Forum|4 years ago
February 9, 2022
2 replies
398 views

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P

pier luigit69016332

Known Participant

Did you run the program as an administrator?

G

GpD1Author

Participant

I have no idea what you mean 🙂 I'm just a simple end-user 🙂 It's very strabnge that photoeditor is fimne but video editor won't load. I've re-installed Elements 2021 and still get the same result...photo good...video no good.

John T Smith

Community Expert

You need to provide details for anyone to help
Mac or Windows and exact version of the operating system

CPU brand and model and clock speed
Amount of computer memory (RAM)
Video adapter brand and model and driver version and amount of video ram
Number and size and type of hard drives

G

GpD1Author

Participant

Thanks...I'll gather that info and respond 🙂

G

GpD1Author

Participant

>NVIDIA GeForce GTX 550 Ti

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-use the STUDIO driver, not the GAMING driver

I'll get my techie to do all that...he's my son and knows his stuff. 🙂 Thanks, I'll let you know how I (he) gets on.

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