Error Message

Report · May 25, 2022

I just revently purchased Adobe Premiere Elements 2022 and it along with Windows 11 are up to date. When I go to retrieve my edited videos, I receive the following message, "An unknown error occurred while opening the project. You may want to open auto-saved version of the project from 'Adobe Premiere Elements Auto-Save' folder. This, also, has not worked for me

Report · May 25, 2022

Are you opening videos or importing them into a project? Were any of your projects created in a previous version of the program?

It's important to understand the difference between media (like video and audio) and project files. Do you understand the difference? Project files are opened rather than imported. Media files are imported into projects.

What steps are you taking and what files are you trying to open?

Report · May 25, 2022

I hope you are trying to open .prel file?

Please use File > Open Project and select the file

was the project file (.prel) file created in the same Elements version?

Please share the version of the Elements you have. Please share the file with us if you can.

Report · May 26, 2022

What I am doing is editing videos that I took, from my phone, to create a "greatest hits" of my son's jiu jitsu tournaments. After I edited the videos to create a 3 minute full video, I saved the project. It saved as a .prel file and I have been trying to open it via File> Open Project.

Report · May 26, 2022

There's nothing wrong with your .prel file. I just opened it.

I don't have all of your media files, so I can't speak to how the program handles them. But as far as the .prel is concerned, there's no problem with it and Premiere Elements on my computer opened it right up.

Report · May 26, 2022

I am also able to open the project in Premiere Elements2022.

I feel it should open for you as well. Which OS are you using?

Please check if you are able to open other projects created on this machine.

You can try reinstalling the application.

Report · May 27, 2022

Maria,

It might be that the phone videos are not where Premiere Elements thinks they are. How did you move the videos from your phone to your computer? Are they still in that same place (folder)? Have you moved or deleted them? Premiere Elements does not keep copies of the source media clips inside the project. It only references to them where they are when the project was started.

Report · May 27, 2022

I downloaded the videos from my icloud to my computer and placed them in a video folder on my hard drive.

Report · May 27, 2022

I don't know Apple systems. In other forums there have been topics about errors caused by a relatively recent iOS update that changes the 'permissions' sytem. Apparently users have to go into some settings in the OS and specify what programs can open files. My understanding is that, if the iOS does not have the permision for an application to open files, it will report errors.