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Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 28, 2020
Question

FAQ: What should I do if Premiere Elements 2020 fails to import HEVC media files in Windows 10?

  • February 28, 2020
  • 21 replies
  • 23609 views

We have been receiving reports that Premiere Elements 2020 gives an error while trying to import HEVC files on Windows 10 computers.

 

 

Follow these solutions to fix the problem:

Solution 1:

Install the HEVC video extension on your computer. Follow this article to download the extension, know the system requirements and other important information to enable HEVC decoding on Windows: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html#HEVCvideoextension

 

If the issue persists, go to Solution 2.

 

Solution 2:

Fix the permissions for the plug-in folder by following the video given below:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If these solutions don't work, please contact Adobe support here: https://helpx.adobe.com/contact.html

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    21 replies

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    M
    MagnusErik
    Participating Frequently
    April 25, 2020

    What should I do if after following these instructions to the letter, I'm still unable to import HEVC files? The process worked for me once, and the after restarting my machine, it stopped working. Now, even though I've followed the same process as before, I'm unable to get it working again. 
    Do you have any suggestions on how to troubleshoot this on my own?
    The "Adobe support link" you provided does not seem to have a support category for a problem like this (only download, support etc).

      T
      TrashPanda420
      Participating Frequently
      September 13, 2021

      Fellas I've seen reports were uninstalling and reinstalling program will work for some reason I'm going to try tonight and I'll let everyone know if it works if not I'm in the same boat I can't get it to work even after following all the steps.

        T
        TrashPanda420
        Participating Frequently
        September 13, 2021

        Here is my build it meets the requirements from Adobe

        CPU Intel 11700KF

        MOBO Asus strix B560-G 

        GPU Asus Tuf RTX3080 non OC

        PSU Greatwall gold80+ 750w

        Ram SK Hynix ddr4 3200 8gbX2

        SSD 1tb m.2

        HD WD 7200rpm 2tb

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