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file/codec error

New Here ,
Aug 02, 2022 Aug 02, 2022

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I have created a video using Premiere Elements 14 with photos, video, and music.  File types are jpeg, aac, mp3, and mp4.  Everything seemed to be fine until I added the mp4 video clip and credits at the end of the video.  Now I am getting the famous "this type of file is not supported or the required codec is not installed".  I am using Windows 10, version 21H2.  I'm just not sure where to go from here since these file types are listed as supported and I don't have a clue as how to deal with the codec thing. 

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correct answers 1 Correct answer

Community Expert , Aug 02, 2022 Aug 02, 2022

2 things

 

Is that 3gp video from a cell phone?

256x480 is a VERY odd size that may not edit in PrElements

 

 

Your video uses a Variable Frame Rate See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
Use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

 

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Community Expert ,
Aug 02, 2022 Aug 02, 2022

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MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Does this give you the information you're looking for?

NanaM_0-1659459913521.png

 

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Community Expert ,
Aug 02, 2022 Aug 02, 2022

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2 things

 

Is that 3gp video from a cell phone?

256x480 is a VERY odd size that may not edit in PrElements

 

 

Your video uses a Variable Frame Rate See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
Use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

 

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Yes, it is from a cell phone.  If I delete this clip from the project will that fix things?

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Community Expert ,
Aug 03, 2022 Aug 03, 2022

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Should fix the problem... Delete the video and report back with the results

 

Or convert it with handbrake

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New Here ,
Aug 03, 2022 Aug 03, 2022

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Hi John,

I deleted the cell phone file and get this when I open the project:

2.PNG

 In order for the photos to load I need to re-add them to the project assets by double clicking them in the folder.  There are 369 photos and it will only allow me to select one at a time.  Is there a better/faster way to do this?! 

1.PNG

 

I will try to convert the video later and create a new video to add it to.  Want to make sure it works before I try to add it to the master video. 

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New Here ,
Aug 03, 2022 Aug 03, 2022

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Update: I was able to convert the cell phone video using handbrake and insert it back into the video I was creating.  All worked well and DVD is burned and views properly in my DVD player.  Thanks for your help John!!!

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