Skip to main content
Levalt
Inspiring
August 27, 2025
Answered

Frozen screen in PE 2022.

  • August 27, 2025
  • 2 replies
  • 454 views

I have PE 2022 in Windows 11 (Edition Windows 11 Home, Version 24H2, Installed on ‎11/‎21/‎2024
OS build 26100.4946, Experience Windows Feature Experience Pack 1000.26100.197.0) - the latest vesrsion.

Desktop: Processor 13th Gen Intel(R) Core(TM) i7-13700 (2.10 GHz),  Installed RAM 64.0 GB (61.7 GB usable)
System type 64-bit operating system, x64-based processor.  Display adapters: Intel (R) UHD Graphics 770 Driver date 1/23/2025. Dell U2414H Monitor.

Sometimes when I start playing a clip in a project I hear short beep and the screen frezees. The desktop becomes totally disabled. I can't even open Task manager to close PE. I have to turn off PC. When I turn it on I have a blue screen where I have to enter a bitlocker key to proceed. After I login I see multiple black screens coming and go. I usually restart computer (sometimes a couple of times) to get it back to normal. 

Then I load PE project again and every time I am not sure if I can work on the project for some time....

Is it PE 2022 problem in Windows 11 and I need to upgrade to PE 2025 or to PE 2026 (to be released later this year) ?

 

Thanks. Lev.

Correct answer Peru Bob

Have you tried updating the graphics driver from Dell?

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=5575f

2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
August 28, 2025

Have you tried updating the graphics driver from Dell?

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=5575f

Levalt
LevaltAuthor
Inspiring
September 4, 2025

Thank you, Bob. The graphics drivers was supposed to be upgraded with windows updates. But I got to the Dell wbsite and upgraded it to the latest version though I had a notice that it was already istalled. I will see how it is goes and let you know. Dell is very confusing. I regret I bought Dell, not someting else.

Lev.

 

John T Smith
Community Expert
Community Expert
September 5, 2025

From the little I know (I build my own for me & wife) Dell is VERY proprietary in the BIOS and driver support, so if a Dell driver doesn't fix your problem I don't think anyone will be able to help

John T Smith
Community Expert
Community Expert
August 27, 2025

I have a different system and PrEl version, so these are only ideas

 

Two ideas that MAY work to install and/or run old programs in Windows 10 or Windows 11
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

 

Check your driver - Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

Levalt
LevaltAuthor
Inspiring
August 28, 2025

Nope. Got frozen screen again. It drives me crazy!!!!!

 

John T Smith
Community Expert
Community Expert
August 28, 2025

I am stumped... v2021 works perfectly in my computer

 

Windows 11 Pro 64bit version 24H2

Premiere Elements 2021 upgraded to version 2021.4
Studio driver version 511.09 Download/Install 01-18-2022 (see below)
motherboard automatically turned integrated Intel video off when installed GTX
TEAMGROUP 512Gig SSD for Windows and programs and usual MS Office Documents files
500Gig SSD Temporary work files and output when creating new video files
1T SSD Video and sound files from camera and other sources