Frozen screen in PE 2022.

[Levalt]

I have PE 2022 in Windows 11 (Edition Windows 11 Home, Version 24H2, Installed on ‎11/‎21/‎2024
OS build 26100.4946, Experience Windows Feature Experience Pack 1000.26100.197.0) - the latest vesrsion.

Desktop: Processor 13th Gen Intel(R) Core(TM) i7-13700 (2.10 GHz),  Installed RAM 64.0 GB (61.7 GB usable)
System type 64-bit operating system, x64-based processor.  Display adapters: Intel (R) UHD Graphics 770 Driver date 1/23/2025. Dell U2414H Monitor.

Sometimes when I start playing a clip in a project I hear short beep and the screen frezees. The desktop becomes totally disabled. I can't even open Task manager to close PE. I have to turn off PC. When I turn it on I have a blue screen where I have to enter a bitlocker key to proceed. After I login I see multiple black screens coming and go. I usually restart computer (sometimes a couple of times) to get it back to normal. 

Then I load PE project again and every time I am not sure if I can work on the project for some time....

Is it PE 2022 problem in Windows 11 and I need to upgrade to PE 2025 or to PE 2026 (to be released later this year) ?

Thanks. Lev.

[John T Smith]

I have a different system and PrEl version, so these are only ideas

Two ideas that MAY work to install and/or run old programs in Windows 10 or Windows 11
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

Check your driver - Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

[Levalt]

Thank you, John.

I got to c:\Program Files\Adobe\Adobe Premiere Elements 2022\Elements Home

Right click on Adobe Premiere Elements exe file, Properties -->  Comatibility

Checked Run this program as an administrator.  Clicked  "Apply" and "OK" to save changes.

Hope it will solve  the problem. I will let you know.

Thanks. Lev.

[Levalt]

Nope. Got frozen screen again. It drives me crazy!!!!!

[John T Smith]

I am stumped... v2021 works perfectly in my computer

Windows 11 Pro 64bit version 24H2

Premiere Elements 2021 upgraded to version 2021.4

Intel i9 https://www.newegg.com/intel-core-i9-10900k-core-i9-10th-gen/p/N82E16819118122

Motherboard https://www.amazon.com/ASUS-Prime-Z490-P/dp/B07ZT3F95V/

64Gig Ram https://www.amazon.com/TEAMGROUP-3200MHz-PC4-25600-Unbuffered-Computer/dp/B086X2FYW9/

GTX 1650 https://www.amazon.com/MSI-GeForce-128-Bit-Graphics-G165D6AIC1/dp/B08GL81369/

Studio driver version 511.09 Download/Install 01-18-2022 (see below)

motherboard automatically turned integrated Intel video off when installed GTX

TEAMGROUP 512Gig SSD for Windows and programs and usual MS Office Documents files

500Gig SSD Temporary work files and output when creating new video files

1T SSD Video and sound files from camera and other sources

Tower Case https://www.amazon.com/Rosewill-Gaming-Computer-THOR-V2-W/dp/B005XUAAP2

CPU Cooler https://www.amazon.com/ARCTIC-ACFRE00052A-Freezer-Pressure-Optimised-Technology/dp/B07LGSDQC2

DVD Writer https://www.amazon.com/Lite-Internal-Drive-Optical-IHAS124-14/dp/B00ERJXTE4/

850watt https://www.newegg.com/cooler-master-mwe-gold-850-v2-mpe-8501-afaag-us-850w/p/N82E16817171180

[Peru Bob · Accepted solution]

Have you tried updating the graphics driver from Dell?

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=5575f

[Levalt]

Thank you, Bob. The graphics drivers was supposed to be upgraded with windows updates. But I got to the Dell wbsite and upgraded it to the latest version though I had a notice that it was already istalled. I will see how it is goes and let you know. Dell is very confusing. I regret I bought Dell, not someting else.

Lev.

[John T Smith]

From the little I know (I build my own for me & wife) Dell is VERY proprietary in the BIOS and driver support, so if a Dell driver doesn't fix your problem I don't think anyone will be able to help

[Levalt]

John, I have updated the driver. Just do not understand why Dell and windows did not do it automatically. After I did it I still have: This driver is not compatible

This driver is not applicable for (my service tag) with Windows 11. You can search for a similar driver for this device or check to see if this driver is compatible with another device.

But no problems with PE 2022.