Glitch in imported videos

Question

I've been having a problem since I installed Premiere Elements with certain clips. I don't know exactly how to describe it, the videos run fine normally, but when imported into Premiere Elements the video, but not the audio, suffers occasional glitches and hiccups. How would I be able to fix this?

Steve Grisetti · Answer

Which version of the program are you using on what operating system?

Which processor do you have with how much RAM?

Open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum.

Once we know what you're working with we'll be better able to diagnose your issues.

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