GoPro 7 4k60fps footage in Organiser 2018

Forum|Forum|6 years ago
May 12, 2019
2 replies
569 views

Hello,

I recently imported some GoPro Hero 7 footage, shot at 4k 60fps into Elements Organiser 2018 but the videos do not play, auto does but there's no footage shown.

Is there a way to resolve this? A codec that can be downloaded or something? From what I understand reading here it's related to it being shot in H.265 which is not supported by Premiere Element, and I assume Organiser either. Would be great to have this fixed as I do have Premiere Pro which I assume I can use for editing but Organiser is so good for organising and finding videos & photos that I would not want to lose the use of it.

organiser 18

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Correct answer Ann Bens

Elements on Windows does not support H.265 only on the Mac.

No way to solve this.

Shivangi_Gupta

Community Manager

Hi El Barto,

We're sorry for the issue. As @Ann Bens mentioned, the support for the H.265 is not available with the Windows Operating System. It has been added to Mac, however, it is under review. Please add your voice here: Premiere Elements 2019 and HEVC Codec | Photoshop Family Customer Community

Thanks,

Shivangi

Ann Bens

Correct answer

Community Expert

Elements on Windows does not support H.265 only on the Mac.

No way to solve this.

E

El Barto619Author

Inspiring

Thank you very much for the prompt response. Are there any plans to bring it over to Windows? I'd hope so or it's pretty much failing at it's main purpose.