GPU acceleration greyed out but is listed as a supported model

[RustyKnees]

Windows 11, updated to latest from windows update 6/5/24

NVidia GTX3050 Ti GPU, updated to latest drivers 552.22 Studio Driver

I'm using Premiere Elements 24.0 full version, on a windows 11 laptop with an i9 processor and GTX3050Ti graphics card. In the general preferences I can see that GTX3050 Ti is listed for GPU acceleration however it then says "not supported".

I'm certain that it should be able to use this... But i'm out of ideas how to get this set up correctly. I'm up to date with drivers and software, I've tried uninstalling Premiere Elements and reinstalling it, I've tried adding my graphics card to the allowlisted_cards.txt but perhaps I'm not typing the correct text? I've also tried setting Premiere and GPUsniffer to use graphics cards in the Windows Graphics Settings, and setting Premiere to use GTX3050Ti in the NVidia settings too.

There must be something (probably simple) that I'm missing... But i'm sure it used to work before I updated my laptop after not using Premiere Elements for a couple of months.

Any ideas?

[tomek398]

Proper naming of the GPU in allowlisted_cards.txt is very important. 

Please check this thread: 

Rendering RTX 3070 supported ? - Adobe Community - 12141233

[RustyKnees]

I followed the general guidelines in that other thread but still no luck.

I've tried using the name taken from GPUSniffer.exe, and the name given in the GPUNameMap file, and the following is what I tried following the suggested thread:

NVIDIA#NVIDIA GeForce RTX 3050 Ti Laptop GPU#
NVIDIA GeForce RTX 3050 Ti#NVIDIA GeForce RTX 3050 Ti Laptop GPU#

The CurrentDisplay file shows this string but I'm guessing it won't help me either.
NVIDIA Corporation#NVIDIA GeForce RTX 3050 Ti Laptop GPU/PCIe/SSE2#4.6.0 NVIDIA 552.22#4.60 NVIDIA#

[RustyKnees]

I've attached the GPUSniffer result. It mentions that the GPU was not initialized -does that matter? And how do I get it to initailize? 

"Found 1 devices supporting GPU computation.
* Not chosen because it isn't initialized."

[RustyKnees]

Any thoughts? Thanks

[Peru Bob · Accepted solution]

Make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

[RustyKnees]

Hi Peru Bob,

Yes, currently using 552.22 studio driver and tried earlier versions too, but back on the latest driver.

Adobe Photoshop Elements sees and uses my RTX3050 Ti graphics card, but Premiere still doesn't want to work. 

[RustyKnees · Accepted solution]

Updated to NVidia 555.85 studio driver (released 21st May) and that solved the problem.