• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Handbrake saves PE 2024 from the dustbin but why?

Explorer ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

Pre PE 2024 i used to reduce the size of exported files from PE15 using Handbrake. Prior to loading them to Vimeo.. But PE2024 has its own optimizer now so since September 2023 i have stopped using Handbrake. - still record an hour and  a half film  in PE4 format each month with my Sony A6500 camera but now i can process it with my newly purchased  PE2024 running on me new mega PC with AMD 7900 12 cores and Win11. I now let Adobe do the optimizing. - super! Worked fine for - Sept , Oct. Nov, Dec,  Jan24, Feb24.

 

Then something must have happened in February 2024 that is now causing PE2024 to repeatedly fail to export any files..

 

After many aborted efforts to fix it.  - increased work areas, seperate drives for program, data and final file, massive additional swap area, shorter 20Minute PE4 files, simpler files with fewer edits, even  no edits.. Refreshed video drivers ,  fresh PE2024 install. Checked that Win 23H2 installed OK. Questions on this board.. Nothi9ng has fixed it.  PE2024 will not export my files.  I was at my wits end - Even started looking at other software packages as my next film is due 14th April!

 

Then i had a flash of inspiration - Could Handbrake still process the files? - Yes it could

So could Adobe now process the Handbrake PE4 files?- Yes it can!

Yippee Handbrake has saved the day

 

Its a silly way to "fix" adobe PE2024 but what other choices do i have?

 

Allan

 

 

Views

216

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

Not sure if anyone reads these messages.

It seems that anything thats not the fault of the user gest ignored. - As has this one

 

So Nobody accepted that Adone premier elements 2024 was faulty despite my messages and holding proof.

 

When i asked about Adobe updates - again i was asked WHY. Then told they normally come out in September. Wrong!

 

Adobe Premiere Elements 2024 WAS indeed unable to export files in Win 11 since March 2024.

 

The "usual" update in September happened in April and was 2 updates. They have fixed the problem, that no one was prepared to accept actually existed.

 

Its very sad but this community failed abysmally.

 

O well  cost nothing so expect nothing.

 

Bye

Allan

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

There are a half dozen people that read these message on the Premiere Elements forum a few times each day.  They include me, Ann, Steve, Bob and John.  None work for Adobe.  All are users that enjoy sharing help where we can.  

 

Several things make it hard sometimes.   Some issues, like yours, are hard to duplicate.  Sometimes the written description is hard to understand.    

 

None of the forum volunteers have any access to the developers.  Like with all Adobe products, customers can opt in to having error and use reports sent to the developers.  In this case, it seems that your issue was fixed that way.   

 

It seems that you are unhappy with our efforts.  I'm sorry about that. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

No i was not opening an old project from a previous version. Hence that is not valid.

It was new video 4@just under 30minutes each (same camera as used for last 6 years and same settings of mp4) these had worked for Oct Nov Dec Jan and Feb on PE 2024 -

i should apologies for being obviously negative but the facts are negative.

Allan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

quote

 still record an hour and  a half film  in PE4 format each month with my Sony A6500 camera


By @allan33074172gnaz

 

I don't see PE4 listed in the A6500 specs:

https://www.dpreview.com/products/sony/slrs/sony_a6500/specifications

 

What format are you shooting?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

My apologies - its MP4 not PE4 - i've use the same for all of 2023 wihtout
issues.
Cheers
Allan.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

That makes more sense.  Now I better understand what you are saying.   I'm sure you know this but MP4 is a container full of variety, includiIng codecs.  It is possible that something changed in the recording settings.   As you say, it is also possible that something changed in Premiere Elements.  In the end, it appears that you have it working and that is a good thing.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

Can you open a clip that didn't need Handbrake from an old project and one that needed Handbrake (before conversion) in MediaInfo and post screenshots of tree view:
https://mediaarea.net/en/MediaInfo

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 15, 2024 Apr 15, 2024

Copy link to clipboard

Copied

Gosh - sorry so slow replying - ive been editing films.

you requested pre and post handbrake.

1) "Screenshot mediaInfo didn't need handbrake "
was the last file that worked, issue free, before the PE2024 updates and
before needed to use Handbrake.

2) "Screenshot mediaInfo video that failed pre handbrake mah08327"
this was the first file to fail and only worked after putting it through
Handbrake.

3) "Screenshot mediaInfo after handbrake fixed it mah08327-v2"
This file failed at first then after handbrake (file name is now -v2) it
worked fine. - this was still pre the Pe2024 updates.

Many thanks for asking and I appreciate your time investigating this. - i
will be quicker responding if there is anything else you need from me

p.s since the updates pe 2024 is processing the same cameras files with the
same settings problem free.

Many thanks
Allan Wadsworth

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

@allan33074172gnaz 

There are no screenshots in your reply.

 

Make sure to add them from a computer, not a mobile device.s.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

Thats weird as i saw they had been loaded OK.
However i have again attracted them here

Cheers
Allan
They start "Screenshot mediainfo ....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

...still no screenshots.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

Hiya,

so this site wont allow any attachments to emails that it sends out - not just to mobles. lesson learnt.

 

attached again  3 itemsScreenshot mediaInfo after handbrake fixed it mah08327-v2.jpgScreenshot mediaInfo didnt need handbrake .jpgScreenshot mediaInfo video that failed pre  handbrake mah08327  .jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

LATEST

Can you post that in tree view, please, not basic?

Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines