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Paul 65
Participant
March 1, 2017
Question

Have to re-install elements software every few weeks...

  • March 1, 2017
  • 1 reply
  • 209 views

Every few weeks either premiere elements 15 or photoshop elements 15 won't start anymore. When using splash screen as start option the animated button runs while Adobe-ads in the popup are shown. But nothing else happens (at least for 15 minutes). When set to start the application directly, double click on the Premiere Icon has no effect at all.

No installations have been made on that PC (except of Windows Updates) since the Upgrade from Version 14 (which never behaved like this).

Restart: no effect

Power cycle: no effect

swearing and cursing: no effect

It looks as if they (photoshop/premiere) knock out each other. The only way to make it work again is re-installing the software. Extremly annoying!

Any clue on how to fix this?

W10/64 - i7 - 8GB RAM - Radeon R7/200 (Driver Version: 11/2016)

This topic has been closed for replies.

1 reply

S
Steve Grisetti
Legend
March 1, 2017

I'd definitely contact Adobe Customer Service via Chat. Your issue is likely too deep to troubleshoot on this forum.

Contact Customer Care

S
Adobe Employee
sagar4209
Adobe Employee
March 2, 2017

Hi Paul 65,

You can contact Customer Care as suggested by Steve.

Meanwhile, you can try to directly run application .exe file at the path:

%installed location%\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe

If it works then you can launch Photoshop Elements and Elements Organiser in the same way.

-Sagar

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