Help! Source videos won't show video only audio
I previously had Premiere Elements 12. I didn't use it much, but I had been able to drag videos into it, assemble final videos, etc. Then, for some reason, the video stopped working. If I dragged a video file into the timeline and hit play, I'd just see gray and hear the audio. If I double-clicked the video to just play the source, I got the same result.
I decided to upgrade it, hoping maybe just the installation of Elements 2019 would solve the problem. No suck luck. I still get a gray box and hear the audio.
If I open the video in organizer, I get the same thing.
I should stress: I've tried numerous source videos from all over my hard drive, in varying formats. I've tried MP4s, AVIs, etc.
My videos play in other players; it's just the Adobe Premiere Elements and Organizer that do it.
Any clues on where to begin debugging this?
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