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tuva adrianel55533404
tuva adrianel55533404
Participant
January 2, 2018
Answered

How do I change the platform from Win to Mac?

  • January 2, 2018
  • 3 replies
  • 925 views

I bought the Premier Pro over a year ago and finally have a machine that will run it, but now I have trouble downloading it. It says that the platform is for Windows, but I have a Mac (I also had a Mac when I bought the product). How do I change it?

    This topic has been closed for replies.
    Correct answer Steve Grisetti

    I have downloaded the premiere elements 14 installation thing, but when i try to put my serial number in, it says it is not valid. I bought it through the Adobe homepage. ?


    This is  a user-to-user forum. If you've applied the serial number 1143-XXXX-XXXX-XXXX-XXXX-XXXX to your product and it did not take, you need to contact Adobe (via chat) or whichever vendor you bought the product from directly.

    3 replies

    S
    Steve Grisetti
    Legend
    January 4, 2018

    You are correct, Bob. When you buy the download, you get it for either Windows or the Mac. Not both.

    But from tuva's first post, I thought the indication was only that he/she had trouble downloading and installing it.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 3, 2018

    Transferred to the Premiere Elements forum!

    ABAMBO | Hard- and Software Engineer | Photographer
    S
    Steve Grisetti
    Legend
    January 3, 2018

    Just download the Mac version rather than the PC version of the program.

    Download Adobe Premiere Elements 2018, 15, 14, 13, 12, 11, 10

    tuva adrianel55533404
    tuva adrianel55533404Author
    Participant
    January 10, 2018

    I have downloaded the premiere elements 14 installation thing, but when i try to put my serial number in, it says it is not valid. I bought it through the Adobe homepage. ?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 2, 2018

    What version do you have? If it is the CC subscription, install first the creative cloud app. With that you can manage your Adobe apps and keep them up to date.

    If, however, your version is CS6 or lower then it is not possible to change the platform.

    ABAMBO | Hard- and Software Engineer | Photographer
    tuva adrianel55533404
    tuva adrianel55533404Author
    Participant
    January 2, 2018

    It says version 14 (?). But do I really have to pay for Creative cloud every month when I have already paid for the product?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 2, 2018

    Isn't it Premiere Elements? What is Premiere Elements 14?

    ABAMBO | Hard- and Software Engineer | Photographer
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