How to reinstall Prem El 2024 after PC crash & Win 11 reinstall

Forum|Forum|1 year ago
August 13, 2024
1 reply
420 views

My Win 11 Pro suffered A BSOD after which I had to reinstall all my programs. Trying to reinstall Premiere Elements 2024 & got error msg that I needed to deactivate "computer" before reinstalling same program. How do I do that after the fact ?

Error or problem

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Steve Grisetti

Legend

Since you no longer have access to your old installation, you'll need to contact Adobe Customer Care and they'll do it at their end.

Post your request on the virtual assistant that pops up on the right side of this page.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

John T Smith

Community Expert

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' or any other activation message there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

S

Steve Grisetti

Legend

What?! That's awful! What are you supposed to do if your computer crashes?!

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