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How to reinstall Prem El 2024 after PC crash & Win 11 reinstall

New Here ,
Aug 12, 2024 Aug 12, 2024

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My Win 11 Pro suffered A BSOD after which I had to reinstall all my programs.  Trying to reinstall Premiere Elements 2024 & got error msg that I needed to deactivate "computer" before reinstalling same program.  How do I do that after the fact ?

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LEGEND ,
Aug 13, 2024 Aug 13, 2024

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Since you no longer have access to your old installation, you'll need to contact Adobe Customer Care and they'll do it at their end.

 

Post your request on the virtual assistant that pops up on the right side of this page.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Aug 13, 2024 Aug 13, 2024

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Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' or any other activation message there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

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LEGEND ,
Aug 14, 2024 Aug 14, 2024

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What?! That's awful! What are you supposed to do if your computer crashes?!

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Community Expert ,
Aug 14, 2024 Aug 14, 2024

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This new 'policy' started about 2 months ago, and people in other forums have been upset ever since

 

From what I have read in other forums the ability to 'reset' and activation count WAS based on using a specific process (server?) and that process/server no longer exists

 

This is not a solution that everyone will be willing to use, but having a COMPLETE clone of a drive to be able to put that 'image' back on a new drive may work... a new motherboard that requires re-authorizing programs is not always going to work

 

Hardware crashes or virus infections or simple software problems happen, so you should buy AND USE software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new setup or major program addition makes it easy to go back a step if something doesn't work... I have had to do this once when a program install didn't work properly (a different program, not Adobe) and I had to do a restore due to my drive being SO messed up that I couldn't even uninstall the bad program
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This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer requires extra steps due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware)
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The product I bought and use is at http://www.terabyteunlimited.com/image-for-linux.htm
Note that I get NO benefit if you buy the program, I only use it and like what it does
Version 3+ allows restoring to a larger drive and expanding the partition to fit
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Image runs off of a bootable CD or USB Flash Drive via Linux (the Zip you download includes a program to make the CD or USB, program uses less than 1Gig) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may not only restore the image over a messed up install, you may restore to a brand new drive in case of a hardware crash, and not have to re-install anything
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I have actually done this restore one time... when a program I bought had a faulty installer that totally mangled the Windows registry... I had done a restore before installing the bad program so I did not lose anything when I had to do the restore

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