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HP Desktop Adobe Premiere Elements Pro 2021 timeline playback not working, freezing, not uploading

New Here ,
Dec 09, 2022 Dec 09, 2022

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Hi! I have had this program for close to a year with no major issues. Prior to installing the update, the app would start to freeze and not import my videos. After installing the update, I now have issues with the timeline not playing anything back, not uploading imports to edit the clips, freezing, and crashing. I have restarted the app, restarted the computer, several times over the last week and nothing is helping. Any advice will be appreciated as I can not edit any of my videos to post on my vlog. Thank you!

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Crash , Error or problem , Freeze or hang , Import

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the 517.40 Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Dec 10, 2022 Dec 10, 2022

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HI! I am a novice at all of this. I honestly do not have the answers to these questions. If you would be able to provide me with where to find this information, I will be happy to share it. 

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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What is your operating system?

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New Here ,
Dec 11, 2022 Dec 11, 2022

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HI! I hope I am answering this correctly. I have a Windows 11 Home edition.

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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New Here ,
Dec 11, 2022 Dec 11, 2022

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Hi! Thank you for the helpful video. I have attached a screenshot of the storage usage. The name of the graphics is Intel(R) UHD Graphics. Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible. Is this the information you requested?

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New Here ,
Dec 14, 2022 Dec 14, 2022

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Hi! I sent a response on 12.11.2022. Was that the information you needed? Thank you for your assistance!

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