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I recently got a new computer and need to reinstall my product [Branched from old topic]

New Here ,
Apr 07, 2023 Apr 07, 2023

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I bought Adobe Photoshop and Premiere Elements 2022 in October 2022 and my computer died, Can I install it on a new computer or do I have to buy a new version?

 

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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[Modertor moved from old Creative Cloud topic to new Premiere Elements topic.]

 

Sure.  If your current computer meets the system requirements, you can install on your new device.

https://helpx.adobe.com/photoshop-elements/system-requirements.html

https://helpx.adobe.com/premiere-elements/system-requirements.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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@enjoy4ever 

 

do you have the installation files and serial numbers?

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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You do not need to buy a new versionn.  Go to your Adobe account and get the installation file.  With the serial number, you can put it on your new computer.  You might need help from Adobe support to "de-register" the old computer.  

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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When you can't properly deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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