Participant

Question

Installation Failed - Free Trial of Premiere Elements 2018

Forum|Forum|7 years ago
April 17, 2018
2 replies
581 views

When I try to install the free trial of Premiere Elements I got the error shown below. "Adobe Genuine Software Verification Failure". Since I downloaded the software directly from Adobe, there should not be any trouble with the verification. I have already tried the limited troubleshooting tips that Adobe offers and now I am hoping that someone here will have a different idea. I was hoping to test this program out & decide if it would be a good fit for me, but so far I'm thinking Adobe is not good.

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Adobe Employee

Could you please share the Details of the version of Windows 10 that you are using?

Please use the steps below to check the version of windows:

1) Open 'Run' window on your computer

2) Type Winver and press enter

There you will see a popup of the details, please take a screenshot and share it with us.

Regards,

Vipin

Participant

I am using Windows 10

Adobe Employee

Could you please share the exact version of Windows 10, there are many releases done by Microsoft for WIN 10.

This can be done by following the below steps:

1) Click on windows button at the left bottom corner of your computer

2) Type 'WINVER'

3) Press ENTER

A window will appear which looks like this:

Here you can see the exact version written as OS Build 15063.966.

Could you please check what version of WIN 10 are you using?

Thanks

Vipin

Legend

Did you extract the Zip file before you started your installation or did you try to install from within the downloaded Zip file?

Also, do you have any other versions of the program installed on your system?

Participant

Yes, I did extract the Zip file.