Installation Issue with Premier Elements 2023

Report · Jun 15, 2023

Greetings all.
I finally fell into the upgrade from Elements 15 this morning but can't seem to get Adobe to recognize that I made the purchase; purchase/order number as well as serial number available whenever a blank appeared for it. I wind up with an opening page that is nothing like 15....however, when I've installed the OS files after the download, once it's all done...bringing up the start page to click on the Photo Editor link.....it's ready to either allow me to download from a DVD or download the trial copy.

I've made the effort twice.....unloaded all my 15 program files and installed; uninstalled all of the 2023 files and downloaded and installed again but when I go into my adobe account following the directives by the Install page....I have one access to a DownLoad button that basically pulls up the same application to download a redundant copy.

I'm not getting anywhere very fast and would be grateful for any thoughts on the topic.

Best regards to all
Dan Turner

Report · Jun 15, 2023

Does your computer meet the minimum requirements for PrE 2023?

https://www.adobe.com/products/premiere-elements/tech-specs.html

Report · Jun 15, 2023

Thanks Peru Bob.....we're good to go.

Report · Jun 15, 2023

Version 2023 and version 15 are totally separate programs, so you don't need one to install the other, even if you bought the upgrade.

Try downloading the free trial of version 2023. Then use your serial number to activate it.

https://www.adobe.com/products/premiere-elements/free-trial.html

Report · Jun 15, 2023

Don't try to confuse me with obvious logic here.<G

It had occurred to me but since it didn't throw anything that simple down at me in the D/L and Install directives....I opted not to do so.

I was pretty much done with 15 and ready to move on up to something current.

Just a quick question....should I go ahead and uninstall Pre.Elem23 and start anew with the free trial to activate it with my current serial number?

Thanks Steve.

Report · Jun 15, 2023

I would if I were you.