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Installing Premier elements onto a new computer

Explorer ,
Dec 21, 2024 Dec 21, 2024

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Several weeks ago, you gave me the address of the Adobe site I visit to download my current version of Adobe Premiere (and Elements) onto a new computer. That’s the good news. When I now attempt to do that, I get the following error message:

To use adobe services, please update your Adobe applications, OS, and browser to the latest versions

Of course, I DID google this error message before writing to you, but I could not find anything useful. I DID go to my Google app and found that I was using the most current version. Though perhaps I need to download this Adobe program using IE or Edge. Also, I’m pretty sure that when I set up my new computer, everything updated itself first. So, I assume my OS is up to date (Windows  11 Pro.)

Lastly, I can say that, with the help of someone, I did try to copy almost all the files from my old computer and then, for the time being, copied it to the hard drive of my new computer. Included in those files are, I assume, the original files I purchased for Premier and Elements. Perhaps even 2 versions, since in the past, I bought 1 version in about 2014, and then updated in about 2019. Could those files be the culprit? I can get rid of those, if you could tell me what they would look like. I’d rather not get rid of the saved files from Premier, though I think they are labeled as “.prel.” But they might all be lumped together in 1 or more Adobe folders.

Lastly, I DID, I believe, have Adobe to open PDF’s on my old computer. Other than that, I don’t know of any Adobe apps I might have had.

Lastly, I did see a suggestion to download Adobe creative cloud, but it seemed there was a significant charge for that. Perhaps downloading a trial version would help me find the problem.

Thanks.

Larry Novik

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correct answers 1 Correct answer

Explorer , Dec 31, 2024 Dec 31, 2024

Thanks very much to you, Ann, and everyone else who shared. But, just before this last note from Ann, I had decided to try the Chat support from Adobe. After 2 days, many hours, and even them entering my computer on  2 different occasions, I finally have 2019 PE and photoshop on my new computer.

Larry Novik

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Explorer ,
Dec 31, 2024 Dec 31, 2024

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Thanks for that suggestion, John T Smith. So I assume--though am not sure-that this program that you mentioned would also be good if one wants to transfer everything from 1 computer to a new one. So, I guess one would not have to, ie  go thru installilng a new version of Premiere  Elements on a new computer. It would all be there after I copied that "picture" of the drive to the new computer. Is that accurate?

The only problem I see is that you mentioned: "Image runs off of a bootable CD or USB Flash Drive via Linux"

When I hear the word, Linux, I just say to myself, I  know nothing about this and it doesn't concern me. Would I have to know anything about this to use it? For all I know, Linux is the first name of someone who used to be in the Commodores and then sang "All night long."  No?

Thanks. I'll reply to the other question--that Ann asked--in another post.

Larry Novik

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Community Expert ,
Dec 31, 2024 Dec 31, 2024

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And what did they do to fix it.

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Explorer ,
Dec 31, 2024 Dec 31, 2024

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Good question, Ann Bens. Well, for hours, they tried some of the same things we tried. He even took over my computer, and started a download. This was from a 2024 version of Photoshop Elements. I told him I was interested in Premiere Elements, but he said he was just doing it to download a workable installer program. He was then supposed to call me after about 1/2 hour. Though I heard no ring, I saw that he did in fact  call me. But my mobile, (Samsung,) which has been set to Wifi calling, just did not ring. Even though I remained 1-2 feet from my router. Not unusual and VERY frustrating. I would have told him that the download did work for Photoshop, but that I was still unable to download PE. So I went onto Chat support again this AM. I was given a supervisor. He again took over my computer, and this time loaded something that sounded like, PE 2019 installer. Unfortanetly, there was no audio, so he could not or did not walk me thru what he was doing. However, at the end, he said that everything was working. When he got out of my computer, indeed everything was installed. That is,  PE and Photoshop, both 2019.

Sorry I can't give you any more info.

Again, thanks for all the help of everyone.

Larry Novik 

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