Internal Software Error message when trying to burn to DVD

Question

I upgraded to Windows 10 at the start of this year, Premiere Elements 11 had always worked fine prior to that. I can still "publish and share" slideshows/short dvds to Computer, but when I try to do so to DVD it Encodes to 100%, and then Burns to 99% before giving the message internal software error:%0,line%1

All my other programs work and I can burn music/data/photos to disc using standard windows 10 options, so it would appear to be something between Elements and the DVD drive?

I've made the project as small and uncomplex as possible to see if that helped, but even 4 photos with no menus or music gives the same result.

Thanks.

Steve Grisetti · Answer

If the program used to work and suddenly stopped when you upgraded your operating system, that would indicate it's more likely the operating system, wouldn't it?

Most likely the new Windows 10 drivers aren't interfacing with the disc drive. Did you go from a 32-bit to 1 64-bit operating system?

Try this: Assuming this disc drive came with the computer, go to your computer manufacturer's site (Dell, Compaq, HP) and look for support for your model of computer. Reinstall the drivers for the disc drive offered on this site.

If that doesn't do it, it could be a number of other things, but that fixes interface problems most of the time.

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