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January 17, 2018
Question

Lost 4 digits of the serial number

  • January 17, 2018
  • 2 replies
  • 914 views

Years ago I purchased Adobe Premiere Elements 2.0 and Adobe Photoshop 4.0 in one packages. I threw away the package, including the serial number / activation code. I wrote down the code, but I recently found out that I wrote down 20 digits instead of 24 digits. Can someone help me finds the 4 missing numbers, so I can get this software back to work?

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    2 replies

    Peru Bob
    Community Expert
    Community Expert
    January 17, 2018

    This might recover the serial number:

    Products: Belarc Advisor

    January 17, 2018

    That won't work, because I don't have the computer any longer, that I used when I installed the software years ago. I don't have a computer that this software has even been installed on.

    Legend
    January 17, 2018

    Go to Adobe.com and click on Manage Account. Then log in with your Adobe ID and password.

    On the page that opens, click on the Plans & Products tab. Then, under Products, click on View Your Products.

    Though as Bill says, this list may only go back to version 6.

    Your best bet -- assuming you want to continue using version 2 -- is to buy a used copy on eBay.

    Though I'm not sure there is a lot of value in continuing to use version 2. It may not run on current operating systems, and it pretty much only edits miniDV footage. Assuming you've still got a computer with an active FireWire port to capture miniDV footage.

    Community Expert
    January 17, 2018

    Current software requires registration and your serial number would be on file in your Adobe account.  Premiere Elements 2.0 and Photoshop Elements 4.0 are so old that registration may not have been done.  You are probably the only one with the records.   Worse, you software is so old that it probably won't run well on current operating systems. 

    January 17, 2018

    Registration was never done. I don't have the details any longer. The software has never been tested on windows 8 or windows 10, so it might not work. Still, it would be nice if I could try it out. I purchased the software, so I would really like to be able to try it.

    John T Smith
    Community Expert
    Community Expert
    January 17, 2018

    Since you threw things away without keeping a good record of your information, there is no way for anyone to help