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C
craigc41130132
Participant
January 6, 2019
Question

Lost Audio

  • January 6, 2019
  • 2 replies
  • 296 views

Last week I just upgraded from Premiere Elements 10 to Premiere Elements 2019.  I have clips downloaded from video camera when still working with Version 10 and when previewed they are fine, with video and audio intact.  As soon as I bring them into Organizer, the audio vanishes.  Video is fine.  Any ideas? 

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2 replies

S
Steve Grisetti
Legend
January 7, 2019

Premiere Elements 2018 and Premiere Elements 2019 do not offer support of AC3 Dolby Digital audio. Instead, they rely on the operating system to provide that support. Windows 10 does; Windows 7 does not. Which is why this problem is unique to computer running this program on Windows 7.

Which means you have three options:

1) Upgrade your OS to Windows 10

2) Convert your video to an MP4 that uses PCM or uncompressed audio using the free download HandBrake; or

3) Background to version 15 or earlier of Premiere Elements

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 8, 2019

4) is the choice of a different brand of video editor where the company is not in a licensing disagreement with Dolby. 

    S
    Steve Grisetti
    Legend
    January 6, 2019

    What operating system are you using?

    Open the video in the free download MediaInfo. In  MediaInfo, set View to Text and then copy and paste the report it generates to this forum.

    I'm suspecting your video is using AC-3 audio and you're using Windows 7, which commonly has this issue.

    C
    craigc41130132Author
    Participant
    January 7, 2019

    Correct on both counts.  I am using Windows 7.  The files are AC-3.

    General

    Complete name                            : C:\Users\Craig\Desktop\Dad 90th Birthday\MOV00A.MOD

    Format                                   : MPEG-PS

    File size                                : 144 MiB

    Duration                                 : 2 min 16 s

    Overall bit rate mode                    : Variable

    Overall bit rate                         : 8 857 kb/s

    FileExtension_Invalid                    : mpeg mpg m2p vob vro pss evo

    Video

    ID                                       : 224 (0xE0)

    Format                                   : MPEG Video

    Format version                           : Version 2

    Format profile                           : Main@Main

    Format settings                          : CustomMatrix / BVOP

    Format settings, BVOP                    : Yes

    Format settings, Matrix                  : Custom

    Format settings, GOP                     : M=3, N=15

    Format settings, picture structure       : Frame

    Duration                                 : 2 min 16 s

    Bit rate mode                            : Variable

    Bit rate                                 : 8 425 kb/s

    Maximum bit rate                         : 9 200 kb/s

    Width                                    : 720 pixels

    Height                                   : 480 pixels

    Display aspect ratio                     : 16:9

    Frame rate                               : 29.970 (30000/1001) FPS

    Standard                                 : NTSC

    Color space                              : YUV

    Chroma subsampling                       : 4:2:0

    Bit depth                                : 8 bits

    Scan type                                : Interlaced

    Scan order                               : Top Field First

    Compression mode                         : Lossy

    Bits/(Pixel*Frame)                       : 0.813

    Time code of first frame                 : 00:00:00:00

    Time code source                         : Group of pictures header

    GOP, Open/Closed                         : Open

    GOP, Open/Closed of first frame          : Closed

    Stream size                              : 137 MiB (95%)

    Audio

    ID                                       : 189 (0xBD)-128 (0x80)

    Format                                   : AC-3

    Format/Info                              : Audio Coding 3

    Commercial name                          : Dolby Digital

    Muxing mode                              : DVD-Video

    Duration                                 : 2 min 16 s

    Bit rate mode                            : Constant

    Bit rate                                 : 256 kb/s

    Channel(s)                               : 2 channels

    Channel layout                           : L R

    Sampling rate                            : 48.0 kHz

    Frame rate                               : 31.250 FPS (1536 SPF)

    Bit depth                                : 16 bits

    Compression mode                         : Lossy

    Stream size                              : 4.17 MiB (3%)

    Service kind                             : Complete Main

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