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garryw40009217
garryw40009217
Participating Frequently
January 10, 2024
Question

missing stage frame files

  • January 10, 2024
  • 1 reply
  • 986 views

I am using Premiere Elements version 13 on a WIN 10 PC. I started a large project several years ago but had to leave it for a while due to some health issues. However, during that hiatus I had to upgrade my PC from 8.1 to 10 and also (a while later) rebuild WIN 10. Probably 90% of my PE13 editing has been done on WIN 8.1 originally so it (hopefully) has survived a couple of re-installs. I've tried to ensure all data files have been backed up right from the start - using Windows native "file backup" and my own manual backup using an external H.D., however, PE13 seems to use a variety of data files and they do not appear to be all in common directories ("folders") and sub-directories so some may have eluded a critical backup. Recently I attempted to pick up where I left off with the big project and discovered that the program couldn't start because it couldn't find the (raw) *.mts files. So I did a manual search and found them in a very odd 6 levels down sub-directory (perhaps due to my using a program to eliminate duplicate picture and video files about a year ago that didn't run perfectly?) and copied them into a new directory where PE13 can access them now. BUT, now when I try to open an existing project PE13 asks for the "stage_frame.png" file - which I can not find anywhere on my PC or in the backups. This brings to mind a couple of questions: 1. does this mean all of the videos I have created are now useless? 2. Is there any way to recreate the missing files? 3. If I were to upgrade to a current version of PE is there any chance whatsoever I could "recreate" the videos into useable projects using the .prel files from PE13 (which are preserved on the PC)??  Any and all suggestions will be GREATLY appreciated. 

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1 reply

S
Steve Grisetti
Legend
January 10, 2024

I don't know what to tell you. If you reinstalled it after upgrading your operating system, I believe Premiere Elements should behave the same way in Windows 10 as it did on Windows 8. So I'm not sure I understand the question on recreating the missing files. Just uninstall and reinstall and it should work.

 

I wouldn't start moving program files and data files around. I'm not sure it will fix your problems.

 

As for upgrading to version 2024, don't expect to be able to open old files with version 2024. Premiere Elements has never really been backwards compatible, so you can't open version 13 files in version 2024. It's best to finish your work in the same version of the program you started it in. Otherwise you could run into weird behavior and possible project file corruption.

garryw40009217
garryw40009217Author
Participating Frequently
January 11, 2024

Thank you for your help with this problem, Steve.  At least I know now that upgrading to a newer version of PE won't gain anything. I'm not having a problem with running the PE 13 program itself - I have used it a few times on WIN 10 so it doesn't need to be re-installed as far as I can tell. The problem is I'm missing some data files that are required to open existing (completed) projects. The missing data files are "stage_frame.png" files which are unique to each project I assume.  I think I need the assistance of an actual programmer who has worked with PE 13 or other version of PE that is similar insofar as the required data files to open projects is concerned.  Do you (or anyone else reading this) know if there is any way to get Adobe tech people to look at my problem and offer solutions?

garryw40009217
garryw40009217Author
Participating Frequently
January 19, 2024

It's not likely any of us consumers will be able to help you. Adobe Customer Care can possibly give you the information you need. But since this is an older version rather than a current version, they would likely charge you for helping you.

 

Though it's possible if you tell us which specific files you're trying to locate, we can tell you where they are on our computers. (And I still can't figure out why installing the program would not put these files in the right places to begin with.)

 


Steve - thanks for keeping up with my posts.  Your suggestion to list the files I'm trying to locate and have someone locate them on their PC would be great if I actually knew which files are missing. That's why I asked about contacting someone who knows the inner workings of the Premiere Elements suite of programs. I thought of trying to go to Adobe directly but haven't yet because of the likelyhood of being charged for their help - which I'm sure won't be cheap.  Also I'm not sure exactly how to go about contacting them - I think I tried that once a long time ago but could never get a response from anyone in that support group. Is it a question of just waiting for a reply - if so, how long do I give them - a week - a month? Any ideas on that?   (My issue with the Elements program is that sometimes it won't open an old movie I made [it appears to be functional to create a new movie but I don't need to do that right now] and with one that I somehow lucked out with, it opened and I could see the narration track had data in it but no sound came from that track during playback - just the sound that was recorded during the original filming [Super 8 equipment]. As well, I could see the graphics I inserted to lead into the movie on it's own track but again it wasn't shown during playback. So, there are anumber of issues I have with the program - the first one to solve is to get the program to open the saved movies consistently - what data is missing?  I used a "Fast Duplicate File Finder" utility a while back to try to free up disk space and I might have moved (or deleted) some picture files in error but I can't search for them until I know what files I need to look for.)  So I will try to get help from Adobe but are there some tips to getting them to actually look at my problem? Thanks for your help, again.

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