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garryw40009217
garryw40009217
Participating Frequently
January 10, 2024
Question

missing stage frame files

  • January 10, 2024
  • 1 reply
  • 986 views

I am using Premiere Elements version 13 on a WIN 10 PC. I started a large project several years ago but had to leave it for a while due to some health issues. However, during that hiatus I had to upgrade my PC from 8.1 to 10 and also (a while later) rebuild WIN 10. Probably 90% of my PE13 editing has been done on WIN 8.1 originally so it (hopefully) has survived a couple of re-installs. I've tried to ensure all data files have been backed up right from the start - using Windows native "file backup" and my own manual backup using an external H.D., however, PE13 seems to use a variety of data files and they do not appear to be all in common directories ("folders") and sub-directories so some may have eluded a critical backup. Recently I attempted to pick up where I left off with the big project and discovered that the program couldn't start because it couldn't find the (raw) *.mts files. So I did a manual search and found them in a very odd 6 levels down sub-directory (perhaps due to my using a program to eliminate duplicate picture and video files about a year ago that didn't run perfectly?) and copied them into a new directory where PE13 can access them now. BUT, now when I try to open an existing project PE13 asks for the "stage_frame.png" file - which I can not find anywhere on my PC or in the backups. This brings to mind a couple of questions: 1. does this mean all of the videos I have created are now useless? 2. Is there any way to recreate the missing files? 3. If I were to upgrade to a current version of PE is there any chance whatsoever I could "recreate" the videos into useable projects using the .prel files from PE13 (which are preserved on the PC)??  Any and all suggestions will be GREATLY appreciated. 

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1 reply

S
Steve Grisetti
Legend
January 10, 2024

I don't know what to tell you. If you reinstalled it after upgrading your operating system, I believe Premiere Elements should behave the same way in Windows 10 as it did on Windows 8. So I'm not sure I understand the question on recreating the missing files. Just uninstall and reinstall and it should work.

 

I wouldn't start moving program files and data files around. I'm not sure it will fix your problems.

 

As for upgrading to version 2024, don't expect to be able to open old files with version 2024. Premiere Elements has never really been backwards compatible, so you can't open version 13 files in version 2024. It's best to finish your work in the same version of the program you started it in. Otherwise you could run into weird behavior and possible project file corruption.

garryw40009217
garryw40009217Author
Participating Frequently
January 11, 2024

Thank you for your help with this problem, Steve.  At least I know now that upgrading to a newer version of PE won't gain anything. I'm not having a problem with running the PE 13 program itself - I have used it a few times on WIN 10 so it doesn't need to be re-installed as far as I can tell. The problem is I'm missing some data files that are required to open existing (completed) projects. The missing data files are "stage_frame.png" files which are unique to each project I assume.  I think I need the assistance of an actual programmer who has worked with PE 13 or other version of PE that is similar insofar as the required data files to open projects is concerned.  Do you (or anyone else reading this) know if there is any way to get Adobe tech people to look at my problem and offer solutions?

garryw40009217
garryw40009217Author
Participating Frequently
February 27, 2024

Hello, Thank you for the update. Can you please share with us the method the SR. tech showed you to quickly reconnect files that are missing? I, for one, would really appreciate it. Thank

 

Also, it was great to hear that PE 24 will open PE 13 files. This is something I will be attempting soon and I'm sure to have "missing" files.

 


Hello Fixthebugs. Sorry for the lapse - I haven't spent a lot of time working on my "project" recently so I don't have a lot of progress to report. I have played back all the videos that I created in the past 6 or 7 years (about 40 of them with a variety of lengths from 3 minutes to 2 1/2 hours; total time of about 28 hours) and then rendered each one and saved it once again. I did encounter a couple of incidents where PE24 wouldn't open the old video the first time I retrieved it due to a "missing" file. To fix that, I closed PE24, then searched for that particular file using "File Explorer" (I run a Windows 10 machine), then wrote down the path for that file, then re-opened PE24 and when the program stopped with the prompt "where is file xxxxx.xxx" I used the browse box that popped up to navigate through the path to the missing file - and then PE24 continued opening the old video.  I don't know about your situation, but in my case the "missing" files are not actually missing from the PC  but they were moved to other folders (by my clumsy attempts to eliminate duplicate pictures a while back) so PE24 just has to be directed to where they reside now. I figured this part out on my own after the Sr. Tech had simply done the same process to locate the "My New Video Project*.prel " files for the movies I had made using PE13.  I haven't tried editing any of my old videos yet using PE24 as I'm still reading Adobe's "HELPX" tutorials to understand the new methods for editing in PE24 - the overall look of the "Workspace" is very much the same as in PE13 but the control buttons are different. I  hope the foregoing will help you. Good luck!

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