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LUMIXdude
Known Participant
October 30, 2019
Question

.MOV is NOT supported - STILL??? - Misleading file format compatibility

  • October 30, 2019
  • 4 replies
  • 1690 views

Despite the Adobe website clearly indicating they DO import .MOV, it still, after all the complaints, does NOT import this format.  Why does Adobe continue to mislead the public and users on this issue?  Read it yourself:  https://helpx.adobe.com/premiere-elements/kb/supported-file-formats.html

 

  • When will this be fixed???!!!
  • If never, take it off your product description

 

Sure, there're workarounds - that take time and increase file size, but this is ridiculous...

      This topic has been closed for replies.

      4 replies

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      November 4, 2019

      The confusing part is Elements import mov which is just a container.

      Elements does not say which codec it supports.

      B
      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      November 4, 2019

      This topic has become confused with a few people with different cameras and different settings.   And, it has not been clear which version of Premiere Elements is being used.   The latest 2020 version does support HEVC/H.265 footage.  (It works on my Windows computer using footage from both an iPhone and Samsung Android phone).   Log shooting with subsequent LUT processing is not part of Premiere Elements plan.  That combination is for "professional" software like Premiere Pro, Resolve or Avid. 

      H
      hawaiiinsomniac
      Participant
      November 3, 2019

      Completely agree. I understand that codex is just a blah blah blah, but if you're using an iphone to record a video, which is a common smartphone - you should just be able to import to the app like any other video file.  

       

      You shouldn't have to install codex, install quick time, use a converter, etc.  Why not an update with the necessary files?  Anywho - getting off my soap box - spent too much time trying to fix this.  Over. it. 

        T
        Thattori0118
        Participant
        November 3, 2019

        When I shot it on my iPhone using Filmic pro app, I shot things in different quality and frame rate.
        Some of the footage got imported, so I'm guessing my phone or the app changed its codec for some reason. I will buy QuickTime pro and look for the right codec and convert it before I import it.

        Thank you for your information.

        B
        Community Expert
        Bill SpragueCommunity Expert
        Community Expert
        October 30, 2019

        This is a user to user forum and no one has a direct line to anyone capable of granting your demand!

         

        That said, MOV, MP4, WMV and other three letter identifiers in video files are different than photo and other files.  They are "containers" and withing them are "codecs".  Premiere Elements tries only to support the codecs that come from common consumer cameras.   That leads to the question of where do you MOV files come from and what is the internal structure.  It would help if you post the "tree" view from the (free) MediaInfo program.  It will display the internal components of the MOV file.  With that information, and the source of the files, there may be an answer. 

          S
          Steve Grisetti
          Legend
          October 30, 2019

          I agree with Bill. An MOV is not one file format but rather a format envelope which can be made up of any of dozens of codecs, resolutions and frame rates from basic DV through H.264 through HEVC to pro formats.

           

          Premiere Elements does indeed edit MOVs. Some of them anyway. MediaInfo will tell us which flavor of MOV you're trying to edit. Open your MOV in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report that is generated and paste it to this forum. Assuming you're actually looking for help and not merely venting, once we have that information we'll be better able to advise you how to proceed.

            J
            joel0477
            Participant
            November 3, 2019

            I've just done some testing on this and its the Codec .265 with Dlog-M that doesn't work on this software. Meaning Premiere cant deal with this format.  I have a Mavic 2 drone.  the settings can be changed in the App but you lose quality.  This really needs to be fixed.  For a brand new piece of video software, its unacceptable.

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