.mov upload issue (Missing Codec)

Report · May 17, 2018

I have a customer who recently started having issues with uploading .mov files into Premiere elements 2015.

He is running windows 7 and had quicktime 7 installed on the PC. I am not sure why these files are not working.

Sometimes the audio will upload with a black screen and other times they get the error message that the codec is missing.

Report · May 17, 2018

Without more detailed information about the source of the .mov files and the target computer, the only guess can be pending hardware failures. Premiere Elements 15 is a stable program for thousands of users.