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tomr47790219
tomr47790219
Participant
March 24, 2017
Question

My projects are there but the only thing that comes up is a "media off line" screen

  • March 24, 2017
  • 1 reply
  • 296 views

Hi, I was wondering if someone can help here.  I have been uploading a number of video projects to do basic editing in (under the quick function).  For a while it was fine in that I could work on them, save and then reopen to continue work at a later date.  I published one of the projects (there are about 6 projects I was working on) to my hard drive and that seemed to go well.  It seems to have transferred the footage (file size id 1.2gb) but now when I go back into any of the video projects all that comes up is the following:

When I hit play on the above (and on the player when looking at it via my hard drive), the cursor and everything are moving as though the video is playing but the above is the only visual.  This has happened to all the existing projects.  It has also happened to the video saved to my hard drive.

I loaded in a new test project (smaller size) just to test and it seems to be working - the video plays/works fine in Elements and transferred to my hard drive fine where it is also able to be played.

I have noted that an update request is coming every time I log into Elements and I dutifully install it - the process seems to work fine including a notification at the end that it has been uploaded and will be applied on restart.  It just keeps on coming up again every time I go in though.  I had thought this might have something to do with the above issue but given I have been able to subsequently have things work ok on the more recent test project so it probably isn't.

Has any experienced this before.  I am not overly familiar with Elements and suspect that there is a relatively simple solution.  Also just to confirm I am online when this occurred/is occurring.

Any help gratefully received.

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    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 24, 2017

    Where are the source videos for your projects?  Were they moved?

    tomr47790219
    tomr47790219Author
    Participant
    March 24, 2017

    Thanks for your response.  Video footage was taken with a Sony Handycam GDR HW66.  Downloaded as a MTS file (as least that is what it describes the file type as in properties) and dropped into Elements.  Hasn't moved from there.  Pretty much the same as I have done with videos prior to this issue and the same as I have done for the Test video subsequently - all of which had no problems.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 24, 2017

    I'll try again.....   Where are the .mts files? 

    Video files are never "in" Premier Elements.  They are in a file folder somewhere like C:\myfiles\videosclips.   When you make a video you "Add Media" to the "Project Assets".  That process only registers where they are.  The "Add Media" dialog has a lot of options and may actually copy files from your camera to your computer.  Or you may use other systems like Windows Explorer, Lightroom or Organizer to do it.  One way or the other, the video clip (.mts) files are put somewhere.  

    If that "somewhere" changes or goes away, Premier Elements tells you "Media Offline".  Is it on the camera that is now unplugged?  Is it on a external HDD that is now unplugged?   Sometimes people mistakenly "clean up" their computers by removing what they think are unnecessary files because the files are "in" Premier Elements.  

    Can you verify that the source files are where they were when you started the project?

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