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M
marciae2018
Participant
July 11, 2018
Question

No audio when trying to upload MPEG movie from Sony DCR-SX45 handycam

  • July 11, 2018
  • 5 replies
  • 434 views

When I try to upload files from the video card used in my  Sony DCR-SX45 into Adobe Premiere Elements 2018, I get video but no audio.  I am using Adobe Premiere Elements 2018.  I have looked through the FAQs and Forum responses, and do not find any help for this issue.  I bought the program specifically to be able to edit my video files, most of which I take with this camcorder.  Any help would be appreciated.

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5 replies

M
marciae2018Author
Participant
July 12, 2018

I did find a somewhat complicated work around.  If you still have the Sony CD that came with your video camera, you can download the software that will allow you to convert the file from an .MPG to an MPEG-4 file.  Once you have made that conversion, your file will have audio and video.  If you've already installed the Sony software on your computer - look for the Play Memories Home software.  This is the program that will allow you to convert the files.  It is tedious and complicated - but it works.

    S
    Steve Grisetti
    Legend
    July 12, 2018

    Please read this entire thread, cecilia. There is not a fix and there will not be a fix issued because Adobe has chosen to no longer include the Dolby Digital component with Premiere Elements.

    S
    Steve Grisetti
    Legend
    July 11, 2018

    Indeed it is AC3/Dolby Digital audio, which is why Premiere Elements 2018 isn't playing it. And the fact that your Olympus video does play video and audio confirms it.

    However, as I said, Windows 10 should supply the necessary components for this audio. I'm not sure why it's not.

    Anybody have any suggestions?

    ceciliausa
    ceciliausa
    Participant
    July 12, 2018

    help. my imports from a sony dcr sx85 into Premiere Elements only imports the video file and not the audio file. However, I am able to drag a random audio clip into the timeline and hear it. Any suggestions for a fix? Thanks so much in advance.

    S
    Steve Grisetti
    Legend
    July 11, 2018

    Open one of your videos in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum.

    Meantime, do you get any sound from Premiere Elements when you add, say, an MP3 or any other audio file? In other words, is your lack of sound unique to the video from this camcorder?

    M
    marciae2018Author
    Participant
    July 11, 2018

    General
    Complete name                            : C:\Users\marci\Desktop\M2U01814.MPG
    Format                                   : MPEG-PS
    File size                                : 1.19 GiB
    Duration                                 : 18 min 18 s
    Overall bit rate mode                    : Variable
    Overall bit rate                         : 9 318 kb/s

    Video
    ID                                       : 224 (0xE0)
    Format                                   : MPEG Video
    Format version                           : Version 2
    Format profile                           : Main@Main
    Format settings                          : CustomMatrix / BVOP
    Format settings, BVOP                    : Yes
    Format settings, Matrix                  : Custom
    Format settings, GOP                     : M=3, N=15
    Format settings, picture structure       : Frame
    Duration                                 : 18 min 18 s
    Bit rate mode                            : Variable
    Bit rate                                 : 8 876 kb/s
    Maximum bit rate                         : 9 100 kb/s
    Width                                    : 720 pixels
    Height                                   : 480 pixels
    Display aspect ratio                     : 16:9
    Frame rate                               : 29.970 (30000/1001) FPS
    Standard                                 : NTSC
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 8 bits
    Scan type                                : Interlaced
    Scan order                               : Top Field First
    Compression mode                         : Lossy
    Bits/(Pixel*Frame)                       : 0.857
    Time code of first frame                 : 00:00:00:00
    Time code source                         : Group of pictures header
    GOP, Open/Closed                         : Closed
    Stream size                              : 1.13 GiB (95%)

    Audio
    ID                                       : 189 (0xBD)-128 (0x80)
    Format                                   : AC-3
    Format/Info                              : Audio Coding 3
    Muxing mode                              : DVD-Video
    Duration                                 : 18 min 17 s
    Bit rate mode                            : Constant
    Bit rate                                 : 256 kb/s
    Channel(s)                               : 2 channels
    Channel positions                        : Front: L R
    Sampling rate                            : 48.0 kHz
    Frame rate                               : 31.250 FPS (1536 SPF)
    Bit depth                                : 16 bits
    Compression mode                         : Lossy
    Stream size                              : 33.5 MiB (3%)
    Service kind                             : Complete Main

    Above are the results of the Media info for the file from the Sony media card.

    I did try a video from my Olympus camera.  This file successfully loaded both video and audio.

    Thanks.

    S
    Steve Grisetti
    Legend
    July 11, 2018

    What operating system do you have?

    In version 2018, Adobe removed support of AC3/Dolby audio. However, this audio format still receives support from Windows 10.

    If, however, you have Windows 7 or 8, you will not have support for AC3/Dolby audio.

    M
    marciae2018Author
    Participant
    July 11, 2018

    I have Windows 10.  I am able to hear sound using Windows Media Player and Movies & TV but not once I add the media to Adobe Premiere Elements - 2018. 

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