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jamesk96705299
Participant
December 4, 2018
Question

No burners detected on Adobe Premiere Elements 2019

  • December 4, 2018
  • 2 replies
  • 2698 views

Adobe Premiere Elements 2019 will not recognize my DVD burner.  I keep getting a "No burners detected " message when trying to burn a DVD.  I have newer Dell (2018) desktop running Windows 10.  All drivers have been updated per Dell's website.  I have Roxio burner software also.  Any suggestions on how to get P.E. 2019 to recognize my DVD burner drive?

    2 replies

    S
    satxusa2010
    Participant
    June 19, 2019

    I have Premiere Elements 13 and it couldn't find the burner. Thankfully I downloaded a trial of 2019 rather than buying it as it too fails to find my burner. I won't be upgrading; failing to fix this costs Adobe one lost sale.

    A
    Alfie-Boy
    Participant
    December 8, 2019

    Have you solve the problem with that Premiere Element 13 can´t find the burner? I have also that problem. Thanks in beforehand for your answer or anyone who know what to do. Resinstall PE13 or somthing else?

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    December 4, 2018

    If you open a chat with Adobe Customer care, they can remotely look at your computer and should be able to solve the problem.

    Contact Customer Care

    J
    jamesk96705299Author
    Participant
    December 4, 2018

    I attempted to use the "Contact Customer Care" you mentioned and there was no option for opening a "chat" anywhere.  System kept running me in circles.  Can you provide me a direct link to the mentioned "Adobe Customer care" chat? 

    P
    peterp48190791
    Participant
    January 10, 2019

    Ann Bens, thank you! You and whsprague were correct, and I was able to get help with chat by working through a different "type of issue." Regarding the original question, similar to jamesk96705299 above, the tech told me, "this is an ongoing issue with Premiere" and recommended the ISO burn as a solution. Hopefully, they will sort out a solution in time. Thanks again!


    ongoing issue?..that'a a bit outrageous. So is the "workaround"

    I ws in qa for twenty years, if I ever let something like this slip by ( and it seems to be going on for years) I'd be cleaning toilets

    No check during the install? and frankly speaking not being able to burn direct is a deal breaker for me. User time is a premium item, that the developers seem to be back seating by not fixing this problem.

    really?, the API to access a burner can't be more then 200 lines. Unless of course the code is in shambles and you fear to try to fix anything in that area.

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