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Known Participant
June 22, 2017
Answered

No Picture black screen

  • June 22, 2017
  • 1 reply
  • 976 views

When I add media from files or SD card into new project I get sound but no picture just a black screen.

Have a new HD camera and did not have any problems before. Added old videos from files and did not experience any problems

Using same SD card with new camera that was used with old camera. Please advise.

Thank You

    This topic has been closed for replies.
    Correct answer Bill Sprague

    What information are you looking for my computer knowledge is weak. Advise me in simple terms and directions to find what you are looking for.  Please be patient with me and understand how frustrated I am. Any help is appreciated and I apologize for my lack

    of knowledge pertaining to what info you need.


    Your VATTO camcorder is unique.  I can't find a website to look up specifications.  One sales site suggests it records video in 1080p at 30fps in a MOV file.   Depending on what version of Premiere Elements you have, you may be able to get it working by installing Quicktime.  Various versions of Premiere Elements needed to borrow codecs from Quicktime, especially for MOV files.

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    June 22, 2017

    What camera?

    What file type and codec?

    Known Participant
    June 22, 2017

    Don't understand what is CODEC and how do I identify files

    Known Participant
    June 23, 2017

    Download the free Media Info and post a screenshot of the information from one of your clips in tree view:

    https://www.videohelp.com/software/MediaInfo


    What Am I missing here I have tried to communicate all that I have done that refers to my problem. I appreciate people trying to

    help me. But I am not getting any answers. I keep going into this site and opening E-Mails and everything I do leaves me

    to a dead end. Is it that I don't know how to navigate this site. PLEASE ADVISE !