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No Playback Audio - Tried Input Changes

New Here ,
Dec 05, 2020 Dec 05, 2020

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I recently purchased Premiere Elements 2021 and when editing I have no playback audio. I have tried changing the input audio hardware under preferences to every option available including "No Input". My output audio device is correct and is the system default. I have also tried other hardware out including realtek devices.

 

I created a bars and tones test in the timeline and see audio in the audio meter. The device selected under audio out is the default device on my system. I have verified sound in my videos and can playback audio in every other app.

 

I have also tried uninstalling and re-installing PE21.

 

I can even hear audio playback when editing with Adobe Premiere Pro. (I purchased Elements for quick editing tasks and uploading direct to Youtube)

 

Thanks.

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Community Expert ,
Dec 05, 2020 Dec 05, 2020

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Sound Driver http://www.asio4all.com/ sometimes helps

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Community Expert ,
Dec 05, 2020 Dec 05, 2020

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As the owner of a current version, you have access to online trouble shooting sessions with Adobe technitions.  You can go to https://helpx.adobe.com/support.html.   Or, from the Help menu, select Online Support.   

 

After looking at your screen shots, I looked up the sound device.  The Sound Blaster appears to be advertised for gaming.  Premiere Elements can have trouble with footage from game capture software.  Premiere Elements is aimed at common camera footage.   

 

What is the source of your footage?  Can you use MediaInfo and post a detailed screen shot of a text view?  

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Community Expert ,
Dec 05, 2020 Dec 05, 2020

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As said in previous post best to have a chat with Support.

 

You might get somewhat disappointed with uploading videos to Youtube.

Uploading can sometime be problamatic and you cannot tweak the settings and 1080p is max no 4K.

Uploading manually is usually the best way. But then you could just as well use PrPro.

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Thank you. Support reached out to me for a time to discuss. I will follow up once this gets resolved.

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New Here ,
Dec 08, 2020 Dec 08, 2020

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I have the same issue and have other adobe apps installed as well. I tried on 3 computers and the only one that worked was an older one that didn't have any adobe apps on it. Did you found a solution? Tech support spent 2 hours and couldn't figure out why either.

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New Here ,
Dec 09, 2020 Dec 09, 2020

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LATEST

No, not yet. They tried calling me this morning but I was in a meeting and couldn't answer.

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Community Expert ,
Dec 08, 2020 Dec 08, 2020

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New Here ,
Dec 08, 2020 Dec 08, 2020

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The audio hardware settings are right, and the only available sources are selected. I have the same settings for Audition and Premiere Pro and they work fine. I used to have an older Premiere Elements working, but that version is also not working now and have the same issue. I think having other adobe app installed is causing the issue.

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