Skip to main content
M
mikekay888
Participating Frequently
May 14, 2019
Question

No Playback(Premiere Elements 16)

  • May 14, 2019
  • 3 replies
  • 825 views

This has just started, Elements 16, fully updated as well as Windows and all hardware drivers. When I hit play, the program freezes. I have to use task manager to shut it down. Looking at the forums here there was a post about changing the audio hardware - I tried that - to no avail. I need this working as I have 2 projects to complete.

Pretty frustrating!

This is an i7 computer with 32GB of ram, ssds and 7200 RPM drives - its not a computer issue....

Please help.

Title was edited by: Mod

    This topic has been closed for replies.

    3 replies

    M
    mikekay888Author
    Participating Frequently
    May 16, 2019

    Any help out there!!!!

    I cannor find a folder called %appdata/adobe/common - to clean cache. View hidden folders is on.

    S
    Steve Grisetti
    Legend
    May 16, 2019

    Where is your source video coming from?

    Open your source video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report that is generated and paste it to this forum. It could well be that the specs of your video are not compatible with the program.

    M
    mikekay888Author
    Participating Frequently
    May 16, 2019

    There have been a couple of odd reports on this forum that the Audio Hardware settings can go wrong and slow the real time editing to a crawl. 

    Try going to Preferences > Audio Hardware and change the settings.  "None" is a good choice for Default Input. 


    This is the first thing I tried....but I will try again. Client I am working for is getting pissed at the delay. Gotta either find a fix or drop Adobe.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    May 14, 2019

    Hi mikekay,

    Sorry to hear that. Playback performance is dependent on multiple factors which include system specifications, project's complexity, media file properties, etc. Have you contacted phone/chat support team? If not, would you like to troubleshoot the issue here?

    I have a few questions which will help the investigation:

    • Have you tested the issue on a different project with a new media file?
    • Which graphics card is installed on your computer?

    Additionally, please check out this article: Run Premiere Elements at optimal performance levels It shares the best practices to optimize the performance which will definitely make the playback better.

    (It was published in 2016 but the points mentioned will be helpful with any version that you are using).

    Let me know if it helps.

    Thanks,

    Shivangi

    M
    mikekay888Author
    Participating Frequently
    May 15, 2019

    Yes, i tried different files to no avail. The graphics card is a GeForce GTX 1070 with 8gb.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    May 15, 2019

    Thanks for sharing the information. Did you check the article that I mentioned above? Did it help?

    M
    mikekay888Author
    Participating Frequently
    May 14, 2019

    Is there no way to contact Adobe support directly concerning this issue? I cannot find anywhere to even contact support. May be time to stop using Adobe products......and start seeking other solutions. I cannot afford to have software I paid for not work.

    S
    Steve Grisetti
    Legend
    May 14, 2019

    Of course there is. Just follow the link to Chat with tech support.

    Contact Customer Care​

    Adobe offers support for current versions of the program.

    Since this is version 2018, however, you may need work with fellow users on this forum.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices